{"id":23506,"date":"2024-05-19T00:33:22","date_gmt":"2024-05-19T00:33:22","guid":{"rendered":"https:\/\/alterlock.net\/support\/faq\/order-and-shipping"},"modified":"2025-01-09T02:29:20","modified_gmt":"2025-01-09T02:29:20","slug":"order-and-shipping","status":"publish","type":"page","link":"https:\/\/alterlock.net\/de\/support\/faq\/order-and-shipping","title":{"rendered":"Bestellung und Versand"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-bottom-center top-hero-image\" style=\"min-height:360px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" class=\"wp-block-cover__image-background wp-image-1240\" alt=\"\" src=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg 1080w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-300x200.jpg 300w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-1024x683.jpg 1024w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-768x512.jpg 768w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-600x400.jpg 600w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-ast-global-color-6-color has-text-color\">FAQ &#8211; Bestellung und Versand  <\/h1>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color\"><\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-68c64a8a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-e056e7b3 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/alterlock.net\\\/de\\\/support\\\/faq\\\/order-and-shipping\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Ich m\\u00f6chte meine Kontakt- und Lieferadresse \\u00e4ndern.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Wenn Sie die bei der Bestellung eingegebenen Daten \\u00e4ndern m\\u00f6chten, w\\u00e4hlen Sie im <a href=\\\"https:\\\/\\\/alterlock.net\\\/de\\\/support\\\/contact\\\" data-type=\\\"page\\\" data-id=\\\"782\\\">Kontaktformular<\\\/a> \\\"Stornierung der Lieferung\\\" &gt; \\\"\\u00c4nderung der Bestell- und Lieferadresse\\\" und teilen uns die \\u00c4nderungen mit.\"}},{\"@type\":\"Question\",\"name\":\"Ich habe keine E-Mail mit der Bestellbest\\u00e4tigung erhalten.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Es kann vorkommen, dass E-Mails Sie aufgrund von Spam-Filter-Einstellungen nicht erreichen.<br>Bitte stellen Sie sicher, dass Sie E-Mails von der Dom\\u00e4ne \\\"alterlock.net\\\" empfangen k\\u00f6nnen, und \\u00fcberpr\\u00fcfen Sie Ihren Spam-Ordner.<br>Wir k\\u00f6nnen Ihre E-Mail-Adresse auch \\u00e4ndern, nachdem wir Ihren Bestellstatus \\u00fcberpr\\u00fcft haben.<br>Bitte w\\u00e4hlen Sie im <a href=\\\"https:\\\/\\\/alterlock.net\\\/de\\\/support\\\/contact\\\" data-type=\\\"page\\\" data-id=\\\"782\\\">Kontaktformular<\\\/a> \\\"Stornierung der Lieferung\\\" &gt; \\\"E-Mail zur Bestellbest\\u00e4tigung nicht erhalten\\\" und kontaktieren Sie uns.\"}},{\"@type\":\"Question\",\"name\":\"Kann ich eine Quittung erhalten?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Bitte besorgen Sie sich eine Kreditkartenabrechnung oder eine andere f\\u00fcr die Zahlungsmethode geeignete Methode.<br>Je nach Zahlungsmethode k\\u00f6nnen Sie eventuell eine Quittung \\u00fcber Ihr <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/history\\\">Zahlungsverhalten<\\\/a> erhalten.\"}}]}<\/script><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Ich m\u00f6chte meine Kontakt- und Lieferadresse \u00e4ndern.<\/span><\/div><div class=\"uagb-faq-content\"><p>Wenn Sie die bei der Bestellung eingegebenen Daten \u00e4ndern m\u00f6chten, w\u00e4hlen Sie im <a href=\"https:\/\/alterlock.net\/de\/support\/contact\" data-type=\"page\" data-id=\"782\">Kontaktformular<\/a> &#8222;Stornierung der Lieferung&#8220; &gt; &#8222;\u00c4nderung der Bestell- und Lieferadresse&#8220; und teilen uns die \u00c4nderungen mit.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23 wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Ich habe keine E-Mail mit der Bestellbest\u00e4tigung erhalten.<\/span><\/div><div class=\"uagb-faq-content\"><p>Es kann vorkommen, dass E-Mails Sie aufgrund von Spam-Filter-Einstellungen nicht erreichen.<br>Bitte stellen Sie sicher, dass Sie E-Mails von der Dom\u00e4ne &#8222;alterlock.net&#8220; empfangen k\u00f6nnen, und \u00fcberpr\u00fcfen Sie Ihren Spam-Ordner.<br>Wir k\u00f6nnen Ihre E-Mail-Adresse auch \u00e4ndern, nachdem wir Ihren Bestellstatus \u00fcberpr\u00fcft haben.<br>Bitte w\u00e4hlen Sie im <a href=\"https:\/\/alterlock.net\/de\/support\/contact\" data-type=\"page\" data-id=\"782\">Kontaktformular<\/a> &#8222;Stornierung der Lieferung&#8220; &gt; &#8222;E-Mail zur Bestellbest\u00e4tigung nicht erhalten&#8220; und kontaktieren Sie uns.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-87974ae9 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Kann ich eine Quittung erhalten?<\/span><\/div><div class=\"uagb-faq-content\"><p>Bitte besorgen Sie sich eine Kreditkartenabrechnung oder eine andere f\u00fcr die Zahlungsmethode geeignete Methode.<br>Je nach Zahlungsmethode k\u00f6nnen Sie eventuell eine Quittung \u00fcber Ihr <a href=\"https:\/\/alterlock.net\/app\/payment\/history\">Zahlungsverhalten<\/a> erhalten.<\/p><\/div><\/div><\/div>\n\n\n<p class=\"has-link-color wp-elements-8b1133f4ce679987acecd39bec2a32f6\"><a href=\"https:\/\/alterlock.net\/de\/support\/faq#category\" data-type=\"page\" data-id=\"20150\"><i class=\"icon fa fa-angle-double-left\" aria-hidden=\"true\"> <\/i>Zur\u00fcck zu Kategorie<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Zur\u00fcck zu Kategorie<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22746,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-23506","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Site Manager","author_link":"https:\/\/alterlock.net\/de\/author\/siteadmin"},"uagb_comment_info":0,"uagb_excerpt":"Zur\u00fcck zu Kategorie","_links":{"self":[{"href":"https:\/\/alterlock.net\/de\/wp-json\/wp\/v2\/pages\/23506","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alterlock.net\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alterlock.net\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alterlock.net\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alterlock.net\/de\/wp-json\/wp\/v2\/comments?post=23506"}],"version-history":[{"count":6,"href":"https:\/\/alterlock.net\/de\/wp-json\/wp\/v2\/pages\/23506\/revisions"}],"predecessor-version":[{"id":26254,"href":"https:\/\/alterlock.net\/de\/wp-json\/wp\/v2\/pages\/23506\/revisions\/26254"}],"up":[{"embeddable":true,"href":"https:\/\/alterlock.net\/de\/wp-json\/wp\/v2\/pages\/22746"}],"wp:attachment":[{"href":"https:\/\/alterlock.net\/de\/wp-json\/wp\/v2\/media?parent=23506"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}