AlterLock CycleGuardService

User Manual

Table of contents

If you are using an AlterLock device (first generation), please refer to this manual.


01.Introduction

The operation of the AlterLock device and the AlterLock App are subject to change as features are updated.
Please note that the content of this setup guide is also subject to change without notice.

This product has been designed with safety in mind. However, improper use of this product is dangerous as it may result in fire or injury. To prevent accidents, be sure to observe the following

  • Do not disassemble or modify this product.
  • Do not subject this product to direct impact.
  • Do not charge, store or leave this product near a fire or in an extremely hot place.
  • Do not drop this product in water or charge it while it is wet.
  • Discontinue use if you feel abnormal.
  • Do not use this product near equipment that may have a serious impact on your life.
  • Please keep out of the reach of small children.
  • A separate service fee will be charged for the use of this product.
  • This product does not guarantee the prevention of bicycle theft. In order to increase the effectiveness of this product against theft, we recommend you to use it with a locking device.
  • Repeatedly ringing the alarm may cause disturbance to others. We recommend that you use it within the range of your immediate availability.
  • If the battery in your smartphone runs out of power, you will not be able to change the settings or clear the alarm.
  • It may not be possible to attach the bottle cage to your bicycle if there is no mounting base for the bottle cage or if your bicycle frame has a special shape.
  • This product uses lithium polymer rechargeable batteries.
  • Do not store the battery when it is fully charged or when there are no batteries remaining. It may reduce the performance and life of the battery.
  • The batteries cannot be replaced.
  • When disposing of this product, dispose of it according to the disposal method of your position.
  • This product uses Sigfox to send notifications and location information from a distance, and may not be able to communicate outside of Sigfox's coverage area or indoors in an environment with poor signal conditions.
  • Sigfox is subject to the technical standards of each country, and communication conditions vary depending on the area. The European version is available in the following countries: Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Portugal, Slovakia, Spain, Netherlands, United Kingdom.
  • This product uses Bluetooth for various settings and short-range communication; due to the characteristics of Bluettooth, the distance that can be connected stably may change depending on the surrounding environment.
  • This product uses GPS and WiFi to acquire location information; if a signal from GPS satellites cannot be received and there is no appropriate WiFi signal in the surrounding area, location information may not be obtained or the error may be large.
  • Communication performance may be impaired if a metal bottle, tools, or a bottle of water is inserted into the bottle cage in which this product is installed.

02.Package Items

The product comes with the following

  1. AlterLock device
  2. USB cap
  3. 2x mounting bolts
  4. Started Guide / Important matter
  5. Sticker

*Please prepare the USB Type-C cable for charging separately.
*When using the attached mounting bolts, please prepare a 3mm Arlen key (hexagonal wrench) separately.


03.Charging the device

At the time of purchase, the battery is not fully charged. Please be sure to charge it before use.
Please charge it with the USB Type-C cable that you have. While charging, the red LED (red) lights up, and when charging is complete, the blue LED (blue) lights up.

When charging with a mobile battery, the LED may turn off after charging is complete.


04.Installation of the device

Align the mounting bolt holes on this product with the bottle cage base of your bicycle. The device will be more discreet if it is mounted together with the bottle cage.
To install the product with the bottle cage, thread the bolts into the bottle cage and the device before installing it, to make it easier to work with.

Use standard bottle cage tightening torque (less than 2Nm) to prevent damage to the product and the bottle cage.


05.Installation of the application

You can download the app for iOS and Android for free at the links below.

Download on the AppStore GET IT ON Google Play

The AlterLock App is constantly being updated for improvements and additional features.
For a better experience, please use the latest app.


06.Smartphone settings

The AlterLock app uses some features of your smartphone (e.g. Bluetooth). Please make the following settings first

How to set up the iOS

  1. Tap "Settings" on the Home screen to open the Settings screen.
  2. Tap "Bluetooth".

  3. If Bluetooth is turned off, turn it on.
  4. Return to the settings screen and tap "Privacy".
  5. Tap "Location Services".
  6. If location services is turned off, turn it on.

How to set up Android

*For Android, the procedure may vary depending on the model and OS version.

  1. Swipe down from the top of the screen and tap the "Settings" icon in the upper right corner.
  2. Open "Location" in the settings list and turn on location information if it is turned off.
  3. Tap "Wi-Fi and Bluetooth scanning" or "Location Detection Method" - "High Accuracy".
  4. If "Bluetooth scanning" is turned on, turn it off.
  5. Swipe down from the top of the screen again to turn on "Bluetooth" if it is off.

07.User registration

In order to use the app or device, you need to register as a user.

  1. Open this page in your web browser, fill in the fields and tap "Register".
  2. After a while, you will receive an email to your registered email address, open the email and complete the registration process.

To register from the app, tap "Create an account" after launching the app and follow the instructions on the screen.


08.Service subscription

In order to use your AlterLock device, you will need to sign up for Bicycle Guard Service.
Please access this page in your browser, check the service area and compatible smartphones, and then access the "Service Agreement" button to complete the procedure.

*If you have a coupon code, please be sure to enter the coupon code. You cannot register the coupon code after the contract is completed.


9. Register your bike information

  1. On the main screen, tap "Register bike".
  2. Enter the bike information as shown on the screen, then tap "Register".

*You can edit your bike information at any time. In the event of theft, you will need the VIN number and burglar registration number to report to the police and identify the bike.
*The photograph of the motorcycle is displayed in the size of the main screen in 16:9. For other ratios, black bars are displayed at the top and bottom. If you prepare a 16:9 photo in advance, it will be displayed beautifully.


10.Editing Motorcycle Information

  1. On the main screen, select the "Info" tab, and then tap "Bike Information".
  2. When the Bike Information edit screen appears, edit the information and tap "Save".

11.Deletion of Motorcycle Information

  1. On the main screen, select the "Info" tab, and then tap "Bike Information".
  2. When the Edit Bike Info screen appears, scroll to the end and tap "Delete this bike information".

Please note that once you delete the bike information, you cannot restore the data related to the bike.


12.Switchover of bike information

If you have already subscribed to the CycleGuard service, you can register up to three bikes' information.
You can also switch between the registered bikes and register and operate the AlterLock device for each one.

To switch the bike information, swipe left or right on the area where the bike picture is displayed on the main screen.


13.Device Registration(iOS)

  1. Please have your AlterLock device and Start Guide on hand.
  2. The "Authorization Code" in the Start Guide will be needed to re-register your device in the event that you lose connection with it for any reason. We recommend that you take a photo with your smartphone and save it.

  3. On the main screen,select the "Control" tab and tap "Register Device".
  4. Select the device to be registered in "STEP1".
  5. Prepare the authentication code in "STEP2" and tap "Next".
  6. In "STEP3", briefly press the switch on the device, then tap "Start". The LED (blue) will blink for 3 seconds when pairing is started.
  7. When the "Bluetooth Pairing Request" screen appears, enter the authentication code and tap "Pairing".
  8. If the pairing is successful, the message "AlterLock device registration has been completed. " will be displayed.

You must complete the pairing within 60 seconds of pressing the switch on your device. If the pairing does not work, please check the charge status of the device and try again from the first step.


14.Device Registration (Android)

  1. Please have your AlterLock device and Start Guide on hand.
  2. The "Authorization Code" in the Start Guide will be needed to re-register your device in the event that you lose connection with it for any reason. We recommend that you take a photo with your smartphone and save it.

  3. On the main screen, select the "Control" tab and tap "Register Device".
  4. Select the device to be registered in "STEP 1".
  5. Prepare the authentication code in "STEP2" and tap "Next".
  6. In "STEP3", briefly press the switch on the device, then tap "Start". The LED (blue) will blink for 3 seconds when pairing is started.
  7. When the "Pair Setup Request" screen appears, enter the authentication code and tap "OK".
    If the Pair Setup Request screen does not appear, check the notification area.
  8. If the pairing is successful, the message "AlterLock device registration has been completed. " will be displayed.

You must complete the pairing within 60 seconds of pressing the switch on your device. If the pairing does not work, please check the charge status of the device and try again from the first step.


15.Operation of the device

Operation from the app

From the "Control" tab of the main screen, you can perform the following operations.

  1. Adjusts the sensitivity (1:Low sensitivity - 3:High sensitivity)
  2. Periodic transmission on/off: Periodically obtain location information even when no vibration is detected.
  3. Notification on/off: Turns smartphone notifications on or off.
  4. Location: Displays a map screen that shows your location.
  5. Device Settings: Configures advanced settings for the device.
  6. Locked status change panel

*The device can only be operated while connected via Bluetooth.
*The alarm triggering time and frequency limits, regular transmission intervals, etc. can be set in the "Device Settings".

Operation on the device

If the AlterLock device and the smartphone are within a few meters of each other while in a Bluetooth connection, a short press of the switch on the device can switch to the locked or unlocked state.

Operation on the device side can be used if the Bluetooth reconnection with the smartphone is automatic; it can be used with the iPhone and most Android models, but depending on the smartphone's settings and power saving features, it may not reconnect.


16.Device operation check

After registering the AlterLock device, make sure the vibration detection alarm and notification features are working.

  1. With the device nearby, open the main screen and tap "Unlock".
  2. The locked status display will change to "Lock" and vibration detection will be enabled.
  3. When the device is vibrated, an alarm will sound.
  4. *The first alarm sound is set to a relatively quiet warning sound. Please note that if you vibrate the device again after a few seconds, the alarm sound will sound at maximum volume.
    *If you want to set the alarm to sound at maximum volume from the first time, or change the alarm sounding time, please go to "Device Settings".

  5. Confirm that you will receive a notification on your smartphone.
  6. The alarm sound will stop if you tap "Misdetection" or if time passes, as the notification is also displayed on the main screen.

*After locked status, first alarm will not acquire location information for quicker notification.
*If vibration is detected from the second time onward in the locked state, the location information will be acquired before notification. It may take up to 2 minutes depending on the reception status of radio waves from GPS satellites.
*By default, the alarm will not sound even if the fourth and subsequent vibrations are detected while the device is locked. By default, the alarm will not sound even after the fourth and subsequent vibrations are detected while the device is locked, because we think it is better to track the location data only rather than continuously sounding the alarm. You can change this setting in "Device Settings".


17.Advanced Device Settings

For more information on the device Settings of the AlterLock device, please refer to this page.


18.Release the device

Deactivation of the AlterLock device is done in the following cases

  • When you no longer use the device.
  • When using a different smartphone
  • If you are unable to reconnect or operate the device
  1. On the main screen, select the "Control" tab and tap "Device Settings".
  2. Scroll to the end of the device settings screen and tap "Release" or "Force Release".
  3. For iOS, open "Settings" - "Bluetooth" on the OS home screen, select "AlterLock" if it appears, and tap "Forget This Device".

If you have any questions, please check the "FAQ" and contact us if you still need help.