AlterLock CycleGuardService


These terms and conditions will come into force on 1 May 2021.

Table of contents


Privacy Policy

Nextscape Inc. (hereinafter called “Company”) establishes the Privacy Policy (hereinafter called the “Privacy Policy”) as follows and strives to protect the privacy of users who use Company’s services covered by this notification (hereinafter called “User”) in relation to Company’s handling of personal information (hereinafter called the “Personal Information”). The Personal Information of User living in the European Union (hereinafter called “EU”) and the United Kingdom (hereinafter called “UK”) is protected in accordance with the “General Data Protection Regulation” (hereinafter called the “GDPR”) in Europe.

Article 1. Personal Information Collected by Company

Company acquires personal information provided by User to the extent necessary for Company to provide the Services to such User. Company appropriately acquires the personal information and does not acquires it by any fraudulent means or other unlawful methods. The personal information collected by Company from User who uses the Services are as follows:

  1. Information provided by User for creation of his/her account
    Company collects the Personal Information of User when User creates or updates his/her account. The Personal Information includes username, user identifier, e-mail address, gender, date of birth, language in use and password.
  2. Information registered by User to use the Services such as his/her bicycle information
    Company collects necessary information of User when User registers or updates his/her bicycle information. Such information includes brand name, model name and part name such as components, features, photos, vehicle identification number and theft prevention registration number.
  3. Information collected by the use of the AlterLock Device
    Company collects information sent by the AlterLock Device registered by User in the Services. Such information includes an identifier, setting information, remaining battery level, radio field intensity, location information by GPS (Global Positioning System) of such Device or a MAC address of any Wi-Fi router close to the Device to be supplementarily used to identify the location information of such Device, and the date and time of transmission of such data. If User disables the settings of such Device, Company does not collect any location information.
  4. Information registered by User by the use of the maintenance management function of bicycle
    Company collects necessary information of User when User registers or updates the maintenance history of his/her bicycle by using the maintenance management function. Such information includes user identifier, bicycle identifier, date of maintenance, types of parts, details of maintenance, photos, reminder information (starting date and time, intervals of reminders, mileage of bicycle). If User uses the reminder function, Company may collect the information on the mileage of User’s bicycle from other services whose terms and conditions User has expressly agreed to.
  5. Information collected during the use of the Services
    Company collects information on usage situation of the Services when User uses the Services. Such information includes the date of use, functions and operation of the application, type of browser, or third-party websites or services which User has used before using the Services. Furthermore, Company collects technical information by collecting information from any smart phone, browser, computer or networking equipment used by User. Such technical information includes terminal identification information, information on smart phone model, IP address and Cookies. The details of Company’s how to use the Cookies are stated in the “Policy on Cookies”.

Article 2. Purposes of Processing of Personal Information

Company uses the Personal Information obtained from User for the following purpose and to the extent necessary to achieve such purpose. If Company needs to change such purpose, Company notifies User of such change or publishes it on its website.

  1. Purposes of use of information provided by User for creation of his/her account(Information of Article 1.1 and Article 1.5)
    1. Provision, maintenance, protection or improvement of the Services including acceptance of registration from User for the Services or identification of User;
    2. Confirmation of usage situation of the Services by User (including in the case where User uses services provided by any service provider other than Company through the Services);
    3. Announcement of information on the details of the Services, updated information, event or campaign information or information on any alteration of the terms of service, etc.;
    4. Billing of the fees for the Services to User;
    5. Notification to User or response to inquiries from User in relation to the Services;
    6. Extraction of respondents to questionnaires on the Services;
    7. Response to any breach of the terms of service or other regulations or rules of Company;
    8. Improvement or expansion of the Services;
    9. Creation of statistical data on the use of the Services:
    10. Planning, formulation or implementation of new Services;
    11. Utilization for marketing activities.
  2. Purposes of use of information collected by the registration of bicycle information and by the use of the AlterLock Device(Information of Article 1.2, Article 1.3, and Article 1.5)
    1. Support to User to find his/her stolen or thieved bicycle;
    2. Display of the bicycle information registered by User in the Application;
    3. Display of messages in the Application if the Device detects any abnormality;
    4. Display of the history of location information sent by the Device or the address information close to the location information if the Device detects any abnormality;
    5. Utilization of anonymized and statistically processed information for antitheft measures or enlightenment activities by opening it to the public; or
    6. Use of anonymized and statistically processed information for marketing of Company’s services.
  3. "Purposes of use of information collected by the use of the maintenance management function (Information of Article 1.4 and Article 1.5)"
    1. Display of the maintenance information registered by User in the Application;
    2. Notification to User in the Application on the base of the reminder information registered by User; or
    3. Utilization of anonymized and statistically processed information for antitheft measures or enlightenment activities by opening it to the public; or
  4. Company may determine any specific purposes of use for any individual service in addition to the purposes of use set forth in the preceding paragraphs. Company announces in advance such purposes of use for each individual service on the website for such individual service or on the screen for such service after specifying such purposes as much as possible.

Article 3. Provision or Deposit of Acquired Personal Information to or Joint Use of Acquired Personal Information with Third Parties

  1. Company uses third parties (agencies or contractors, etc.) in order to cause them to provide services to User on behalf of Company or to help Company to provide its services. In the course of performance of their operations, such third parties may access the Personal Information of User. Company permits such third parties to use or disclose the Personal Information of User only if such use or disclosure relates to their operations for Company. Furthermore, Company sufficiently screens the eligibility of such third parties as its entrustees or contractors, confirms the matters relating to confidentiality obligations in executing service contracts with them and establishes the system to properly manage the Personal Information of User among them. Company discloses the Personal Information of User to third parties for the following specific purposes.
    1. Service providers
      For marketing, publicity such as advertisement delivery, provision or maintenance of infrastructures or IT services, processing of transactions by credit card or other payment methods, provision of customer services or processing of customer surveys or questionnaires, Company uses or discloses the Personal Information of User only if such use or disclosure relates to its operations.
    2. Compliance with Laws and Regulations
      Company may provide the Personal Information of User to third parties if Company considers that such provision is permitted by applicable laws and regulations or reasonably necessary for Company to comply with the laws and regulations at the request of any public, judicial or administrative agencies in or outside the country of residence of User, including its response to laws, regulations, legal proceedings, court orders, suits, warranties or other legal or regulatory procedures. In addition, Company may disclose the Personal Information of User to third parties if Company considers that such disclosure is reasonable for protection of Company’s rights, investigation or prevention of any breach of the Terms of Service, fraud or misconduct or protection of Company’s business or User.
  2. Company does not provide the Personal Information obtained from User to third parties except in any of the following cases.
    1. If User agrees to such provision
    2. If User breaches any provision of the terms of service of Company and Company has any adequate grounds to determine that Company is forced to disclose the personal information of such User to protect the rights, properties, assets or services, etc. of Company;
    3. If such provision is based on the “Act on the Protection of Personal Information” of Japan or any other applicable laws and regulations;
    4. If such provision is needed to protect the life, body or property of any person and Company has difficulty in obtaining consent of such User to such provision;
    5. If Company is required to cooperate with any governmental agencies, local public agencies or their contractors for their performance of duties stipulated by laws and regulations and obtaining consent of User to such provision may interfere with such performance; or
    6. If Company transfers or hands over its business including provision of personal information of User to any third party due to merger, company split, transfer of business or other event.
  3. If Company requires any business partners who perform any services jointly with Company in providing the Services to User, Company may use the personal information of such User jointly with such business partners. In such case, Company uses such personal information jointly with such business partners after announcing to or notifying such User of in advance the purposes of use, name of such business partners, type of such information and name of its administrator.

Article 4. Disclosure, Correction or Suspension of Use of Personal Information

  1. If Company reasonably considers that any disclosure of personal information of User is needed on the grounds that such disclosure is permitted by applicable laws and regulations or in order for Company to comply with applicable laws and regulations including compliance with court order, warrant, subpoena, other applicable laws, regulations, or legal or regulatory procedures, Company discloses such personal information without delay after confirming that such User requests such disclosure. For disclosure of personal information, Company may charge such User a fee for disclosure in accordance with the procedures separately designated by Company.
  2. If User requests Company to correct the details of his/her personal information for the purpose of any regulation, tax, insurance, lawsuit or other legal requirements on the grounds that such personal information is not true or accurate, or if User requests Company to suspend the use of his/her personal information on the grounds that such information is handled beyond the scope of the purposes of its use announced to such User in advance or that such information is collected by any fraudulent means or other unlawful methods, Company makes necessary investigations of such request after confirming that such request is made by such User and corrects or suspends the use of such personal information on the basis of the results of such investigations and notifies such User of such correction or suspension.
  3. If User requests Company to delete his/her Personal Information and Company considers that it needs to respond to such request or such request meets the requirements set forth in the paragraph 1 or paragraph 3 of the article 17 of the GDPR, Company deletes such Personal Information without delay after confirming that such request is made by User him/herself and notifies User of such deletion.
  4. In regard to the request set forth in the above each paragraph, User is required to send to Company the following details as well as other information and materials designated by Company.
    1. Name, address, phone number and e-mail address of such User
    2. Details of such request, its background and reasons; and
    3. Identification document of such User.

Article 5. Retention or Deletion of Personal Information

  1. Company retains personal information and bicycle information of User, information sent by the AlterLock Device and maintenance information as long as such User holds his/her account for the Services.
  2. Users may request the deletion of their account at any time from the "Account" menu of the Alterlock App or from the website. Personal data can also be downloaded from the "Account" menu of the Alterlock app. Location history and maintenance history data can also be deleted from the Alterlock App 'Account' menu.
  3. The personal information of User including its backup information is deleted permanently and irreversibly from Company’s system after such User requests Company to delete his/her account. If the account is deleted, any and all information on such account becomes unrecoverable. After such account is deleted, it takes up to thirty (30) days to delete the personal information and system log from Company’s system.
  4. Company may not delete an account of User in specific circumstances. For example, if Company has any pending or unsolved request or any objection, Company may not delete such account. Company deletes such account immediately after such request or objection preventing such deletion is solved or disappears.
  5. Company may retain any information of the account whose deletion is requested by User for any safety or security reasons or for fraud prevention. For instance, If Company disables an account of User for security reasons, Company retains specific information on such account and prevents such User from opening a new account thereafter.

Article 6. User’s Rights and Legal Grounds for Use of Personal Information

  1. User’s rights
    User has the following rights relating to his/her Personal Information collected and processed by Company only if User visits Company’s website or uses Company’s services from or in EU or UK or if applicable laws and regulations stipulate such rights.
    1. Acquisition of or access to personal information
      User may gain access to almost all of his/her personal information by logging in to his/her account. In addition, User may obtain necessary information from Company.
    2. Correction or deletion of personal information
      User may correct or completely delete his/her personal information by correcting or deleting his/her profile information, bicycle information or maintenance information or by deleting his/her account.
    3. Restrictions on processing of personal information
      User may request Company to suspend any processing of his/her personal information (for example, if Company’s user support department/section desires to clarify the accuracy of such information or the reasons for such processing).
    4. Filing of objections
      If the requirements set forth in the GDPR are satisfied, User may file an objection against processing of his/her personal information. In such case, Company stops such processing unless Company has any justifiable reasons for continuing such processing or is required by applicable laws or regulations to conduct such processing.
    5. Refusal or withdrawal of consent
      User may refuse to consent to any processing of his/her personal information or withdraw such consent at any time even if such User already expressed such consent in the past.
    6. Filing of complaints
      In particular, User has the right to file a complaint against any supervisory authorities in his/her place of residence, place of employment or any place where a problem causing such complaint occurs in any member country of EU.With respect to the above rights of User, various terms and conditions under applicable laws and regulations may apply to such rights. Any User who desires to excise any of the above rights may gain access to the following contact.
  2. Legal grounds for use of Personal Information
    Under the GDPR, any organization who collects, uses, shares or processes its users’ information requires legal grounds for such acts. Company uses the Personal Information of User for its legitimate business purposes on the following legal grounds if such Personal Information is covered by the GDPR.
    1. Company needs to collect and use the Personal Information of User in order to provide any services or functions requested by User. The services provided by Company are designed to provide support to bicycle theft deterrence or prevention or response to its loss by detecting movements of a bicycle equipped with the device, sounding an alarm, collecting location information of the bicycle, sending notice to the application or displaying location information in the application, etc. Company may not provide major services to User or perform the Terms of Service if Company does not process User’s information including location information.
    2. Company collects and uses the Personal Information of User on the basis of consent of such User. For example, if User uses maintenance functions, Company collects the information on maintenance of User’s bicycle. Company processes the information provided by User on the basis of User’s consent if such User gives such consent to Company. User may withdraw his/her consent at any time and has the right to transfer his/her information.
    3. Company uses the Personal Information of User in order to pursue its legitimate interests including improvement of its services, development, marketing or promotion of safety or security measures.
    4. Company shares the Personal Information of User in order to fulfill its legal obligations in each country or region at the request of any law enforcement agencies in such country or region.

Article 7. Data Administrator and Data Transfer

In EU and UK, with respect to the Personal Information collected in connection with Company’s applicable services, Company is a data administrator. Company provides its services to User and processes the Personal Information of User in Japan, EU and UK. Company may transfer the data to its business places located in Japan from EU or UK. The Personal Information is transferred to Japan on the basis of adequacy certificate for cross-border data transfer obtained by Japan or on the standard terms and conditions of contracts already executed by Company.

Article 8. Links

Any business operators or service providers other than Company may acquire personal information on their websites. In such case, this Privacy Policy of Company does not apply to such acquisition and Company does not assume any obligation or responsibility for handling or processing of such personal information by such business operators or service providers.

Article 9. Contract for Inquiries

Any User who has any opinions or questions on this Privacy Policy, any inquiries about Company’s handling of personal information or any requests or claims under the Article 6 may send an e-mail to Company’s contact e-mail address (info@alterlock.net).

Article 10. Revision

If Company revises this Privacy Policy, Company promptly announces the date and details of such revision on its website. However, we will not use the personal data of the data subject in any new way without your consent.


Policy on Cookies

Nextscape Inc. (hereinafter called the “Company”) establishes the following policy (hereinafter called the “Cookies Policy”) on handling of cookies (hereinafter called the “Cookies”) of its users (hereinafter called the “User”) in various services provided by Company (hereinafter called the “Services”) to User and makes its best efforts to protect the Cookies of User Company, its affiliated companies and third parties use the Cookies for many purposes on its website or in its applications or advertisements when User uses the Services. Such purposes include user authentication, analysis of usage situation of User, display of advertisements and measurement of their effectiveness or analysis of the number and trend of accesses to the website.

Article 1. Outline of Cookies

“Cookie” is a data file to be stored in a browser or device of a site visitor through websites, applications, online media or advertising. The Cookie provided by an organization operating a domain accessed by site visitors is called the “First-Party Cookie” and the cookie placed by other companies is called the “Third-Party Cookie”. On Company’s website, any third party may set its Third-Party Cookie. The Third-Party Cookie is utilized in order to evaluate or understand how User uses Company’s products or how Company may optimize its products. Company may use both “Session Cookie” and “Persistent Cookie”. The Session Cookie is enabled only when a browser window is open and is not stored in the browser after closing of such session. The Persistent Cookie remains in the browser until it is deleted even after the browser window is closed.

Article 2. Purposes of Use of Cookies

Company uses the Cookies for any of the following purposes.

  1. Provision of more personalized or customized services to User by memorizing the user settings such as language used by such User;
  2. Prevention of any wrongful use of login information of User or unauthorized access to member information of User by authenticating such User;
  3. Optimization and improvement of the details of the Services by grasping the usage situation of the Services by User;
  4. This purpose also helps Company to grasp how well the Company’s website or applications are working at various places and to identify any problems of operation or provision of the Services.
  5. Evaluation and understanding of the optimization of the Services by audience measurement or analysis services;
  6. For this purpose, Company may receive other analysis information from third parties.
  7. Display of advertisements to User who has viewed the Company’s website and is highly related to such advertisement, and measurement of performance of such advertisements.

Article 3. List of Cookies Used on Company’s Website

Article 4. Management of Use of Cookies and Blocking of Cookies

If a site visitor gains access to Company’s website for the first time, a banner to ask whether such visitor agrees to the use of Cookie is displayed. If the visitor clicks “I agree”, such visitor is deemed to have agreed to the use of any and all Cookies set forth in the Privacy Policy. On many browsers, user may select whether to accept Cookies. The setting method varies depending on the browser. User may change the setting in accordance with the instructions on the “help” menu which is ordinarily placed on the browser in use. However, if User disables Cookies, some functions of Company’s services may not work normally, as the case may be.