AlterLock CycleGuardService


These terms and conditions will come into force on 1 May 2021.

Table of contents


AlterLock Terms and Conditions

Article 1. Consent to AlterLock Terms of Service

  1. These Terms of Service of AlterLock (hereinafter called the “Terms”) apply to users (hereinafter called “User”) who use the AlterLock Application (hereinafter called the “Application”), related services including the Application (hereinafter called the “Services”) and the AlterLock Cycle Guide Service (hereinafter called the “Paid Service”) provided by NEXTSCAPE Inc. (hereinafter called “Company”). User shall confirm all the details of the Terms before using the Services.
  2. User shall use the Services in accordance with the provisions of the Terms and may not use the Services without agreeing to the details of the Terms.
  3. Company provides User with any information through its website (hereinafter called the “Site”) or customer support services or by other methods. If any information provided by any of them is different from any provision of the Terms, such provision of the Terms shall prevail.

Article 2. Use of the Services

  1. User may use the Services by creating his/her account for the Services.
  2. Company shall separately determine the detailed specifications of the Services. Company may change to such specifications including their improvement, addition or deletion, and User agrees to such change in advance.
  3. User shall arrange or improve his/her environment to use the Services such as a smart phone or internet connections under his/her own responsibility and at his/her own expense. User shall bear any and all communication expenses by using his/her own equipment or device and other expenses. Company shall not be liable for such usage environment of User.
  4. User agrees in advance that Company may impose restrictions on his/her use of all or any part of the Application due to any change to the terms of use or operation policy of the application stores such as “App Store” or “Google Play”.
  5. Company may, at its own discretion, post its or third parties’ advertisements in the Application.

Article 3. Use of the Services by Minors

  1. Any minor User shall use the Services after obtaining consent of his/her legal representative such as parents or other person who has parental authority in relation to any use of the Services.
  2. If minor User uses the Services without prior consent of his/her legal representative, such User may not cancel any legal acts performed by such User in relation to the Services.
  3. If User who was a minor when agreeing to the Terms uses the Services after becoming an adult, such User shall be deemed to have confirmed any and all legal acts performed by such User in relation to the Services.

Article 4. Account

  1. User warrants that any and all matters for registration that are necessary for creation of his/her account are accurate, Even if such User incurs any damages due to inaccuracy of any of such matters, Company shall not be liable for such damages.
  2. If User changes any of such registration matters, such User shall conduct procedures for such change. Even if such User incurs any damages due to his/her failure to conduct such procedures, Company shall not be liable for such damages.
  3. User shall appropriately manage and keep his/her account under his/her own responsibility and shall not cause any third party to use such account or lend, lease or transfer it to any third party.
  4. If Company confirms that an account used by any person for login to the Services coincides with the account registered with Company by its prescribed confirmation methods, Company shall regard such person who has logged in to the Services as User who has such registered account.
  5. If User finds that his/her account has been misappropriated or is used by any third party, such User shall immediately notify Company of such fact and take measures instructed by Company.
  6. Even if User incurs any damages due to his/her insufficient management, misuse, wrongful use or unauthorized use of his/her account, Company shall not be liable for such damages.

Article 5. No Warranty

  1. Company does not warrant the following matters.(1)The Services have no errors, bugs, failures or security defects;(2)The Services are accurate and perfect;(3)No failure or problem of the usage environment due to the use of the Services occur; and(4)The Services have the characteristics, performance or functions expected by User.
  2. Any link may be set from the Services to third parties’ websites. Company does not warrant any matters on such websites. User shall gain access to them under his/her own responsibility.
  3. Any advertisement of third parties may be displayed in the Services. Company does not warrant any matters on such advertisement. User shall evaluate the details of such advertisement under his/her own responsibility.
  4. If User replaces his/her smart phone for the use of the Application with other smart phone due to its repair or model change, Company does not warrant that such User may use his/her account without any problem by using such other smart phone.
  5. Company does not warrant that the use of the Services prevents an object equipped with an AlterLock device (hereinafter called “AlterLock Device”) from being stolen or thieved.
  6. User understands and agrees in advance that any location information provided in the Services is subject to the characteristics of GPS (Global Positioning System) and that therefore such location information may not be measured or may be inaccurate, as the case may be, due to the reception condition of the signals from GPS or communication situation.
  7. Company does not make any warranty in relation to any of the following matters, in addition to its non-warranty set forth in any of the preceding paragraphs. Furthermore, even if User obtains any information directly or indirectly from Company, Company does not make any warranty to such User in relation to such information beyond the details of the provisions of the Terms
    1. The Services adapts to the usage environment of User;
    2. The Services are permanently available to User; and
    3. The Services are fit for any particular purpose of User or useful for User.

Article 6. Provision of the Paid Service

  1. The main purposes of the Paid Service are theft deterrence or prevention of a bicycle equipped the AlterLock Device and support to User who responds to its loss by the method whereby the AlterLock detects any vibration of such bicycle and then sounds an alarm, collects its location information, gives notice to the Application and displays the location information of such bicycle.
  2. The Paid Service is provided as a function of the Application. Company does not provide the Paid Service by using any people such as its employees or contractors.

Article 7. Contract for the Paid Service

  1. User shall be deemed to have agreed to the provisions of the Terms by using the Paid Service, and a service contract for the Paid Service (hereinafter called the “Paid Service Contract”) shall be concluded between such User and Company. User is required to execute a contract for the AlterLock Cycle Guard Service which is the Paid Service Contract with Company in the Application or on the Site to use the Paid Service.
  2. Any User who desires to terminate the Paid Service is required to select “Terminate” on the login page of the Site. The termination of the Paid Service shall become effective on the last day of the current billing period. If the Paid Service is terminated, such User’s account is maintained without change and such User’s status shall change to User with free membership. Such User may execute again the Paid Service Contract. Such User may delete his/her account at any time.
  3. If User meets the qualifications designated by Company for the use of the Paid Service at the time of his/her application for such use and thereafter such User becomes disqualified, the Paid Service Contract shall be terminated at the time of such disqualification. Even in such case, such User shall not be released from his/her obligation to pay fees for the use of the Paid Service (hereinafter called the “Service Fees”) for the remaining term of such Paid Service Contract.

Article 8. Contract Term of the Paid Service

  1. The Paid Service Contract has two types which are a monthly contract whose term is one (1) month and an annual contract whose term is one (1) year.
  2. The Paid Service Contract, whether monthly contract or annual contract, shall be automatically renewed for the same term each (one month for a monthly contract or one year for an annual contract) after its expiration unless User applies to Company for its termination by the methods designated by Company by such date of expiration.
  3. Notwithstanding the provisions of the preceding paragraph, the minimum contract term shall be six (6) months from the start date of the Paid Service Contract. User may not terminate the Paid Service Contract during such minimum contract term.
  4. The charge-free period of thirty (30) days shall apply to User at the time of initial registration for the Paid Service (If User uses a coupon, such charge-free period shall be limited to the charge-free period for such coupon.). Company shall charge User the monthly or annual Service Fees to be paid by the prescribed payment methods at the end of such charge-free period unless such User terminates the Paid Service Contract before the end of such period. If User designates the payments via convenience stores, such User is required to complete the payment procedures at the convenience stores designated by Company within the charge-free period. If Company may not confirm such payment from User within such period, Company shall terminate the provision of the Paid Service to such User at the end of such charge-free period and the status of such User shall change to User with free membership, maintaining his/her account without change.
  5. User may terminate the Paid Service Contract at its expiration by applying to Company for such termination within its term unless otherwise stipulated by applicable laws and regulations.

Article 9. Fees for the Paid Service

  1. The use of the Services is charge-free. Company provides part of the functions of the Services including the function to use the AlterLock Device for a fee to User who executes the Paid Service Contract which is a contract for the AlterLock Cycle Guide Service with Company.
  2. The Service Fees, payment methods and payment due dates of the Paid Service are specified in each point of sale. If the Service Fees, payment methods or payment due dates are changed by a decision of Company or payment service providers, the details after such change are displayed.
  3. If User delays any payment of the Service Fees, such User shall bear the default interest on such delayed payment calculated at the rate of fourteen point six percent (14.6%) per annum.
  4. The Service Fees may not be refunded, reimbursed or returned to User due to any termination of the Paid Service Contract by such User or any termination of his/her use of the Services unless otherwise required by applicable laws and regulations.
  5. If Company needs to change any functions of the Services available free-of-charge to the Paid Service due to any change of the details of the Services, its business reasons, enactment, revision or abolition of applicable laws and regulations or change in economic circumstances, etc. or if Company needs to change the Service Fees, Company may make such change.
  6. Company may change, suspend or terminate the Services in accordance with the provisions of the Article 16 (Change to or Suspension or Termination of the Services). In such case, Company may not refund, reimburse or return any Service Fees or other funds to User unless otherwise required by applicable laws and regulations.

Article 10. AlterLock Device

  1. User is required to separately purchase the AlterLock Device from Company or third parties for the use of the Paid Service. The purchase money for the AlterLock Device is not included in the Service Fees for the Paid Service.
  2. The AlterLock Device may be registered in the Application up to the number of such devices designated by Company.
  3. User shall follow instructions given on the product package or the Start Guide attached to the product in using the AlterLock Device.
  4. User may make inquiries about any breakdown. failure or malfunction of the AlterLock Device to Company in accordance with the descriptions in the Start Guide.
  5. If the AlterLock Device (“Device”) falls under any of the following events, all or any part of the Paid Service may function ineffectively. User agrees to such ineffectiveness in advance.
    1. If sufficient electric power is not supplied to the Device due to battery drain or degradation or any other reasons;
    2. If the Device is located outside the areas to provide communication lines adopted by it;
    3. If the Device is located at any place where radio waves cannot be transmitted sufficiently (e.g. indoors, in a car, underground, in a tunnel, shadow of a building, mountainous area, in transit at high speed);
    4. If the functions of the Device are limited by the settings in the Application;
    5. If any communication by using the Bluetooth is unavailable or unstable due to the model of the smart phone or any unique characteristics or settings of the OS used by User;
    6. If the smart phone of User is not connected with the internet; or
    7. If User fails to comply with the methods of installation or methods of use specified on the package of the Device or in the Start Guide attached to the Device.
  6. Even if the AlterLock falls under any event, User shall not be released from his/her obligation to pay the Service Fees to Company as long as the Paid Service Contract continues in effect.
  7. If the term of the Paid Service Contract expires, all functions of the AlterLock Device becomes unavailable. However, if User executes again the Paid Service Contract with Company, such User may use the Paid Service by registering again such AlterLock Device in the Application.

Article 11. Ownership of Rights

  1. Any and all intellectual property rights to any content such as texts, images, videos, sounds or programs which User may gain access to through the Services shall belong to Company or the providers of such content.
  2. The license to use the Services granted by Company to User does not mean any license to use or exercise the rights to such intellectual property rights to the Services or the content of Company or content providers unless otherwise expressly stipulated in the Terms. User may not use the Services or the content in any way other than the way expected by Company in the Services.
  3. User shall not attempt to reverse-engineer, decompile, disassemble or analyze the Application.

Article 12. Transmitted Information

  1. User warrants to Company that such User has legal rights to send any information through the Services and that such information does not infringe on any rights of Company or third parties.
  2. Company may use or utilize any information sent by User through the Services to the extent necessary for operation or improvement of the Services, creation of statistical data relating to the usage history of User, planning, formulation or implementation of marketing strategies or measures or any other matters relating to any of them on the condition that Company complies with the Article 19 (Handling of Personal Information).
  3. Company shall properly handle the User's transmitted information in accordance with the Company's prescribed "Privacy Policy". For security management, please refer to the "Privacy Policy" prescribed by the Company. However, User shall back up such information in an appropriate way under his/her own responsibility, as needed.
  4. In any of the following cases, or if Company determines that any of such cases is applicable, Company may view, store, save, recover or disclose (hereinafter collectively called the “Viewing”) all or any part of the information sent by User without giving notice to such User. In such case, Company has no obligation to disclose the reasons for the above determination to such User.
    1. If Company obtains consent of such User;
    2. If Company requests such User to consent to the Viewing and does not receive any response from such User within seven (7) days after such request;
    3. If Company is officially required to implement the Deletion by any public authority such as court or police under the laws and regulations;
    4. If Company has obligation to implement the Viewing under the laws and regulations;
    5. If such User performs any prohibited acts stipulated in the Terms;
    6. If the Viewing is necessary to protect the life, body or any other important rights of such User or any third party;
    7. If the Viewing is necessary to maintain or solve any technical problems of the Services; or
    8. If the Deletion is necessary for any reasons similar to any of the above cases.
  5. In any of the following cases, or if Company determines that any of such cases is applicable, Company may delete or temporarily suspend disclosure of (hereinafter collectively called the “Deletion”) all or any part of the information sent by User without giving notice to such User. In such case, Company shall not be liable to such User for such deleted information including its recovery and has no obligation to disclose the reasons for the above determination to such User.
    1. If Company obtains consent of such User;
    2. If Company requests such User to consent to the Deletion and does not receive any response from such User within seven (7) days after such request;
    3. If Company is officially required to implement the Deletion by any public authority such as court or police under the laws and regulations;
    4. If Company has obligation to implement the Deletion under the laws and regulations;
    5. If such User performs any prohibited acts stipulated in the Terms;
    6. If the Viewing is necessary to protect the life, body or any other important rights of such User or any third party;
    7. If the use of the Application by such User is terminated for any reasons whatsoever;
    8. If the Services are changed, suspended or terminated for any of the reasons set forth in the Article 16 (Change to or Suspension or Termination of the Services); or
    9. If the Deletion is necessary for any reasons similar to any of the above cases.
  6. Notwithstanding the provisions of the paragraph 4 and the preceding paragraph, Company shall not be liable to monitor any information sent or transmitted by User.

Article 13. Prohibited Acts

User shall not perform any act which falls under or which Company considers to be applicable to any of the following acts in using the Services and shall not instruct, solicit or force any third party to perform such act.

  1. Illegal act;
  2. Act in connection with any crimes;
  3. Act contrary to public order or morals (public policy);
  4. Infringement on any intellectual property rights, privacy rights, rights of honor, credit, portrait rights or any other rights or interests of Company or third parties;
  5. Discrimination, abuse, defamation, harassment or act of giving a feeling of disgust against Company or third parties;
  6. Act of following around or stalking other User or act of sending a lot of e-mails to other User against such other User’s will;
  7. Act of posting links to any adult websites or online dating websites or act of aiming to desire to meet or to induce other persons to meet opposite gender;
  8. Advertising, promotion, announcement, solicitation or transactions of any pyramid scheme, multi-level marketing, network business or other network marketing;
  9. Acquisition of the content of the Services or act of promoting or encouraging such acquisition by any methods other than the methods designated by Company;
  10. Transaction of the content of the Services in exchange for any money, fund, property, asset, goods or other property benefits in the real society (so-called “real money trading”) or any and all preparations for such transaction including inducement of application for it;
  11. Interference with the operation or maintenance of the Services;
  12. Act of causing any malfunction of the Services;
  13. Use of any bug that normally is not intended in the Services, or use, creation, distribution or sale of any external tool having any effect that normally is not intended in the Services;
  14. Placement of excessive burdens on the networks or systems of the Services;
  15. Unauthorized or illegal access to the networks of the Services;
  16. Act of pretending to be a third party or spoofing;
  17. Act of causing any third party to use the Services;
  18. Sharing any user account with several persons;
  19. Act of making unreasonable inquiries or demands to Company such as sending the same or similar messages more than necessary;
  20. Interaction or involvement with any anti-social forces (e.g. organized crime group) such as cooperation or engagement with their maintenance, operation or management;
  21. Act of causing directly or indirectly or of facilitating any of the above acts;
  22. Use of the Services to acquire location information of other User for the purpose of following around or stalking such User;
  23. Notification to Company of any false information relating to a theft of the object equipped with the AlterLock Device; or
  24. Any other acts which Company considers to be inappropriate.

Article 14. Temporary Suspension or Termination of Use of the Services

  1. If User falls under any of the following events, or if Company determines that User falls under any of such events, Company may temporarily suspend his/her use of all or any part of the Services or terminate his/her use of the Services by deleting his/her account. In such case, Company has no obligation to disclose the reasons for the above determination to such User.
    1. If such User breaches any provision of the Terms;
    2. If such User does not use the Services for six (6) months or more;
    3. If such User does not respond to any inquiry from Company for seven (7) days or more;
    4. If such User delays any payment of the Service Fees;
    5. If any payment by a payment service provider for such User is suspended or invalidated;
    6. If such User breached any provisions of the Terms in the past, or if Company temporarily suspended such User’s use of all or any part of the Services or terminated his/her use of the Services in the past; or
    7. If Company considers that such User’s use of the Services is inappropriate.
  2. User whose account has been deleted by Company shall lose his/her authority to use the Services.
  3. If User falls under any of the events set forth in the paragraph 1, or if Company determines that User falls under any of such events, such User shall forfeit the benefit of time in relation to any and all debts owed by such User to Company.
  4. Company shall not be liable for any damages incurred by User arising from any acts performed by Company under this article.

Article 15. Termination of Use by Users

  1. User may, at any time, terminate his/her use of the Services by deleting his/her account by the methods designated by Company. User agrees that any and all of his/her remaining transmitted information and content disappears due to such termination.
  2. User agrees in advance that such User may not use his/her transmitted information and content even if such User mistakenly deletes his/her account or even if his/her use of the Services is terminated for any reason whatsoever.
  3. User shall not be released from any of his/her obligations and debts to Company or third parties even after any termination of his/her use of the Services.

Article 16. Change to or Suspension or Termination of the Services

  1. Company may, at any time, change, suspend or terminate its provision of the Services to User due to its business reasons, excessive burdens on its systems, failure of its systems, maintenance of its systems, enactment, revision or abolition of applicable laws and regulations, accidents, contingency, power outage, communication failure, unauthorized access, disputes, convulsion, riots, commotions, terrorism or any other events. Company shall not be liable for any damages incurred by User arising from any of such reasons or events.
  2. Company strives to notify User in advance of any change, suspension or termination set forth in the preceding paragraph within a reasonable period of time except in case of emergency or unless Company has difficulty in giving such prior notice or except for any inevitable reasons

Article 17. Dispute Resolution and Compensation for Damages

  1. User agrees to indemnify, defend and hold harmless Company or third parties against any claim, damage, loss, liability and expense (including attorney’s fees) arising out of or in relation to any of the following events.
    1. Such User’s breach of or failure to comply with any provision of the Terms or any provision of applicable laws or regulations regardless of whether they are stipulated in the Terms; or
    2. Such User’s use or misuse of the Services.
  2. If User gives any damage to Company in relation to his/her use of the Services, such User shall compensate Company for such damage.
  3. If User receives any claim from a third party or has any dispute with a third party in relation to the Services, such User shall immediately notify Company of such claim or dispute, handle such claim or dispute at his/her own expense and under his/her own responsibility and repot to Company the progress and result of such handling.
  4. If Company receives any claim from a third party or has any dispute with a third party in relation to User’s use of the Services, such User shall handle such claim or dispute at his/her own expense and under his/her own responsibility, repot to Company the progress and result of such handling and compensate for any amount which Company is obliged to pay and any other damages incurred by Company due to such claim or dispute.
  5. Company shall compensate User only if Company gives any damage to such User by intent or negligence in providing the Services to such User. In no event shall Company be liable for any damage incurred by User arising out of or in relation to any of the following causes.
    1. Any and all damages arising out of or in relation to such User’s use (or unavailability) of the Services; or
    2. Any and all damages caused by malware or computer virus or by inaccuracy or imperfection of the Services.
  6. If Company shall compensate User for his/her damage, the scope of such damage compensation shall be limited to the damages directly and actually incurred by such User (No special damage including lost profits shall be included in such damage to be compensated.). The amount of such compensation shall be limited to the total amount of the Service Fees already paid by such User to Company. Such User shall waiver any claim for direct compensation for damages against Company exceeding the total amount of such Service Fees.
  7. This article shall apply to any and all compensation for damages regardless of whether the claim for such damage compensation is based on any default, warranty against defects, obligation of restoration to original state, unjust enrichment, tort or other causes. However, even if Company shall be liable for any damages incurred by User, Company shall not be liable for any indirect damage or other damage incurred by such User arising from special circumstances unless such damage is caused due to any default or tort by intent or gross negligence of Company.

Article 18. Confidentiality

In regard to any information designated by Company as confidential information and disclosed to User in relation to the Services, such User shall not use such information for any purpose other than the purpose of such disclosure or shall not disclose such information to third parties without prior consent of Company.

Article 19. Handling of Personal Information

Company shall appropriately handle any and all personal information/data of User in accordance with the “Privacy Policy” established by Company.

Article 20. Alteration of the Terms

  1. Company may, at its own discretion, at any time, alter the Terms in any of the following cases.
    1. If such alteration meets User’s general interest; or
    2. If such alteration is not contrary to the purpose of execution of the Contact for the Services between User and Company and is reasonable in the light of the necessity of such alteration, reasonableness of the details of the Terms after such alteration, details of such alteration and/or any other circumstances relating to such alteration.
  2. For any alteration of the Terms set forth in the preceding paragraph, Company shall notify User of the details of altered provisions and the effective date of such alteration at least one (1) month prior to such date by displaying them in the Application or by sending them by e-mail to User.
  3. If User does not agree to any alteration of the Terms, such User shall terminate the use of the Services pursuant to the Article 15 (Termination of Use by Users). If User fails to terminate the use of the Services by the effective date of such alteration, such User shall be deemed to have agreed to such alteration.

Article 21. Communications

  1. Any communicates from Company to User shall be conducted by any methods which Company considers to be appropriate such as e-mails, display in the Application or push notification. Such communications shall be deemed to have reached User at the time of distribution on the internet.
  2. Any communicates from User to Company shall be conducted via an inquiry form designated by Company. Company may not respond to any inquiries from User by any other methods.
  3. Company has no obligation to reply to or make any response to all communications from User. Company shall reply or respond to such inquiries at its own discretion. Company may make any response to communications from User, but such response shall not be construed as its obligation to individually reply or report to or to provide any pecuniary compensation to such User.

Article 22. Assignment of Contractual Status

  1. User may not assign, transfer, hypothecate or dispose of any of his/her rights or obligations under the Services to any third party without prior consent of Company.
  2. If Company transfers its business relating to the Services to any third party (including any cases such as company split or other transfer of business as well as normal transfer of business), Company may assign or transfer the rights and obligations as well as registration information, transmitted information, personal information and other information of User to such third party who is an assignee of such transfer, and User agrees to such assignment or transfer in advance.

Article 23. Severability

Even if a portion of any provision of the Terms is held by any applicable laws and regulations or by any competent court to be illegal, invalid or unenforceable, the remaining provisions of the Terms shall remain in full force and effect. In such case, such illegal, invalid or unenforceable provision shall apply by replacing such illegal, invalid or unenforceable portion with any legal, valid or enforceable provision closest to the purport of such illegal, invalid or unenforceable portion or by adding any reasonable interpretation so that such provision including such illegal, invalid or unenforceable portion may become a legal, valid or enforceable provision closest to the purport of such illegal, invalid or unenforceable portion.

Article 24. Governing Law

The Terms shall be governed by and construed in accordance with the laws of Japan.

Article 25. Jurisdiction

Any and all disputes which may arise between User and Company out of or in relation to the Services shall be subject to the exclusive jurisdiction of the Tokyo District Court of Japan for the first trial.


Official Online Store Terms of Service

Article 1. Outline

Nextscape Inc. (hereinafter called “Company”) establishes these Terms of Service (hereinafter called the “Terms”) as follows in relation to use of “Alterlock Official Store” (hereinafter called the “Store” or “Site”) operated by Company. Any new functions or tools added to the Store shall also be covered by the Terms. The Store is provided by Shopify Inc. which is an online e-commerce platform to enable Company to sell its products or services to its customers (hereinafter called “User”).

Article 2. Products or Services

  1. Some of Company’s products or services may only be purchased online through the Site. The quantity of such products or services may be limited, as the case may be, and they are returnable or replaceable only in accordance with Company’s policies on returns, replacement and cancellation.
  2. Company strives to display the colors or images of the products to be displayed on the Store as much as possible but does not warrant their colors displayed on a monitor of User’s personal computer.
  3. Company reserves the right to limit the sale of its products/services to any individual, geographical region or jurisdiction but is not obligated to limit such sale. Company may exercise such right on a case-by-case basis.
  4. Company reserves the right to limit the quantity of its products or services.
  5. Company may, at its sole discretion, change or alter any and all descriptions or explanations of its products or their prices at any time without any notice to User.
  6. Company reserves the right to discontinue the sale of any product or the provision of any service at any time. The provision of any product or service provided on the Site shall be invalid at any place where such provision is prohibited.
  7. Company does not warrant that the quality of any product, service, information or other material purchased or obtained by User meets User’s expectation and that any error in the service is corrected.

Article 3. Invoice and Accuracy of Account Information

  1. Company has the right to refuse any order from User. Company may, at its own discretion, limit or cancel the purchase quantity for each person, household or order. Such limitation may apply to any order using the same user account, the same credit card or the same billing address/delivery address. If Company makes any change to or cancels an order, Company shall strive to notify User of such change or cancellation by using the e-mail address, billing address or phone number provided by such User in placing such order.
  2. Company has the right to limit or prohibit, at its own discretion, any order which may be placed by any dealer, reseller or agency. User agrees to provide Company with his/her current, complete and accurate purchase and account information on any and all products purchased at the Store.
  3. User agrees to promptly update his/her account information such as e-mail address, credit card number or expiration date or other information so that Company may conclude any transaction with User or contact User as needed.

Article 4. User’s Comment, Feedback or Other Posting

  1. If User sends any specific deliverables (e.g. application for a contest) at the request of Company or if User sends any ideas, proposals, suggestions, plans or other materials (hereinafter collectively called the “Comment”) online, by e-mail, postal mail or other means without request from Company, User shall be deemed to have agreed that Company may, at any time, without any restrictions, edit, duplicate, copy, publish, distribute, translate or use in any other media the Comment sent by User to Company.
  2. Company is not obligated to keep any Comment confidential, pay compensation for any Comment or reply to any Comment. Company may monitor, edit or delete any content which Company considers, at its own discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene or inappropriate or to be against a third party’s intellectual property or the Terms but is not obligated to do so.
  3. User agrees that User’s Comment does not infringe on any rights of third parties including copyright, trademark right, privacy right, moral right, other personal right or ownership. Furthermore, User agrees that User’s Comment does not include any defamatory, illegal, abusive or obscene thing or any computer virus or other malware which may have any influence on the operation of Company’s services or related websites. User shall not use any false e-mail address, pretend to be anyone else or deceive Company or third parties about the source of the Comment. User shall be solely liable for any Comment made by him/herself and its accuracy.
  4. Company shall not be liable for any Comment made or posted by User or third parties.

Article 5. Error or Inaccuracy

  1. Company’s websites or services may include any information including errors, omissions, inaccuracy or defects relating to descriptions of products, pricing, promotions, offers, delivery charges, delivery time or inventory status. At any time, without any notice to User, Company has the right to correct any error, inaccuracy or omission of such information or to change, alter or update any information on its services or related websites or to cancel any order from User if such information is inaccurate.
  2. Unless otherwise required by applicable laws, Company is not obligated to update, correct or clarify any information in its services.

Product Warranty

Article 1. Outline

The Terms shall apply to purchase of any product of Nextscape Inc. (“Company”) regardless of the place where User purchases it unless otherwise agreed between User and Company. User shall use any product of Company after agreeing to the product warranty of Company in advance.

Article 2. Scope of Application

  1. If any product breaks down or is damaged by its appropriate use in accordance with the important notice/matters enclosed with such product or in accordance with its online instruction manual during its warranty period, Company shall repair or replace such product free of charge or accept the return of such product from User in exchange for the refund of its purchase price to User.
  2. User agrees in advance that any information of the product such as its settings may be canceled or deleted due to its repair of replacement.
  3. User who wishes to request the product warranty shall send to Company a document certifying the purchase of such product after contacting the customer support center of Company and confirming designated procedures and delivery address.

Article 3. Warranty Period

  1. Company warrants that no product has defects in its materials or workmanship for one (1) year from its purchase date.
  2. In regard to any replacement product, its warranty period shall be the remaining warranty period of the defective product to be replaced or ninety (90) days after replacement, whichever is longer.

Article 4. No Warranty

  1. The product warranty does not apply to any of the following cases.
    1. Damage in appearance such as scratch;
    2. Degradation of consumables such as battery;
    3. Breakdown or breakage due to any impact, accident or fall, etc. that occurs during transportation or storage after purchase;
    4. breakdown due to rough handling or use of any strong detergent, etc.;
    5. Crack or breakage due to excessive torque;
    6. Breakdown or breakage due to any external factors including fire, earthquake, flood, strong wind, lightning, other natural disaster, pollution or abnormal voltage;
    7. Purchase from any dealer or reseller other than Company’s authorized dealers or application for the product warrant from anyone other than initial purchaser; or
    8. Damages or lost profits arising from any use of the product.

Article 5. 30-day Satisfaction Guarantee

If User is not satisfied with any product purchased from Company’s official store in terms of its usability, Company may accept its return for any reason whatsoever within thirty (30) days from User’s receipt date.

  1. How to use the satisfaction guarantee
    1. User is required to contact Company without fail before returning the product to Company. User shall contact Company in relation to such return from this page.
    2. The Company’s person in charge will reply to User by e-mail. Thereafter, User shall send the product to the addressee in accordance with the procedures specified in such e-mail.
    3. After Company confirms the returned product, Company shall refund the purchase price to User. User shall bear the risk of any loss or damage of the product in the process of its return to Company. Therefore, User is encouraged to purchase any insurance for the product in returning it to Company.
  2. Applicable conditions
    1. User shall return any product to Company on the condition that such returned product has any and all packages, parts or components enclosed with such product (except for stickers) and its instruction manual, etc. at the time of its delivery to User. If the product is returned to Company in incomplete condition, Company may not return its purchase price in full or may refuse to accept such return.
    2. Company may not provide User with any packing materials or packages, etc. for the product return. Company encourages User to store the product package at the time of its delivery withing the period of the 30-day satisfaction warranty.
    3. In the case of the return, User shall properly pack the product to prevent its breakage or damage during its transportation.
    4. The consumption tax paid by User in purchasing the product is also refundable.
    5. With respect to any order from outside Japan, the customs duties and customs clearance fees are not refundable.
    6. Company shall process the refund in accordance with the payment method selected by User at the time of the product purchase.
    7. For any purchase by the use of coupons, the purchase amount is not refundable.
    8. If User returns the product, User shall also conduct the procedures to terminate the Cycle Guard Service without fail.
    9. Any product purchased from any reseller other than Company’s official store is not covered by the product warranty. In such case, User is required to contact such reseller at the time of purchase.
    10. All delivery charges at the time of purchase or return of any product shall be borne by User.
    11. User who considers that the purchased product has any defect may contact Company from this page.

Policy on Returns, Replacement or Cancellation

Article 1. Returns or Replacement

  1. If User wishes to return any product to Company, Company may accept such return for any reason whatsoever within thirty (30) days from User’s receipt date. For details, User may refer to the “30-day satisfaction guarantee”. In regard to replacement of the product, Company may accept such replacement only in any of the following cases.
    1. If the delivered product is inconsistent with the product ordered by User;
    2. If the delivered product has any defect; or
    3. If the delivered product is damaged.
  2. In any of the following cases, Company may not accept any product return. However, if the product breaks down or is damaged in its appropriate use during its warranty period, Company shall repair or replace such product free of charge or accept the return of such product from User. For details, User may refer to the “product warranty”.
    1. If thirty (30) days have passed since the delivery of the product to User; or
    2. If User fails to contact Company within thirty (30) days from the delivery of the product to User.
  3. The procedures of product return or replacement are as follows:
    1. User who finds any problem falling under any items on this page shall conduct the procedures.
    2. User is required to contact Company within thirty (30) days from the receipt of the product.
    3. After getting contacted by Company, User shall pack the product in the same condition as at the time of its receipt and send it to the designated address. (Note) The delivery charges for unused product or unopened product are not refundable. Company shall refund such delivery charges to User only if the reason for such product return is attributable to Company (e.g. misdelivery, initial failure or breakage).
    4. After receiving and inspecting the returned product, Company shall notify User of approval or refusal of the refund. If the refund is approved, Company shall give such refund by the original payment method selected by User at the time of the product purchase. User acknowledges and agrees that the refund process may require a long time since the bank or credit card company conducts the refund procedures and then gives such refund.

Article 2. Cancellation

  1. Company may not accept any cancellation after order placement from User except in any of the following cases.
    1. If User purchases the product by advanced reservation and notifies Company of its cancellation through “Contact Us” before Company sends a delivery confirmation e-mail to User; or
    2. If User purchases the product by advanced reservation but Company may not ship such product even after its scheduled shipping date.