{"id":22651,"date":"2024-05-19T00:29:43","date_gmt":"2024-05-19T00:29:43","guid":{"rendered":"https:\/\/alterlock.net\/?page_id=22651"},"modified":"2025-01-09T02:29:23","modified_gmt":"2025-01-09T02:29:23","slug":"service-agreement","status":"publish","type":"page","link":"https:\/\/alterlock.net\/en\/support\/faq\/service-agreement","title":{"rendered":"Service Agreement"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-bottom-center top-hero-image\" style=\"min-height:360px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" class=\"wp-block-cover__image-background wp-image-1240\" alt=\"\" src=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg 1080w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-300x200.jpg 300w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-1024x683.jpg 1024w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-768x512.jpg 768w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-600x400.jpg 600w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-ast-global-color-6-color has-text-color\">FAQ &#8211; Service Agreement<\/h1>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-68c64a8a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-e056e7b3 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/alterlock.net\\\/en\\\/support\\\/faq\\\/service-agreement\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"About the service agreement\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<strong>Service agreement content<\\\/strong><br>With the service agreement (up to 30 days free), you can use all the features of AlterLock Gen3, including its communication function.<br>With one agreement, you can use up to three devices.<br>For the service agreement and usage charges, please check <a href=\\\"https:\\\/\\\/alterlock.net\\\/en\\\/service-description\\\" data-type=\\\"page\\\" data-id=\\\"19505\\\">this page<\\\/a>.<br>*Gen3 can be used without a service agreement, offering the alarm function and notifications within the Bluetooth communication range.<br>*For Gen1 and Gen2, a service agreement is required for device registration.<br><br><strong>Free period<\\\/strong><br>A maximum of 30 days free period applies at the start of the first agreement and when no coupon is used.<br>If a coupon is used, the free period provided by the coupon will apply.<br><br><strong>Service agreement period<\\\/strong><br>From the service agreement date, excluding the free period, the service agreement period is one month or one year.<br>The agreement will auto-renew unless canceled.<br>Cancellation is possible at any time.<br><br><strong>Payment methods<\\\/strong><br>The payment method for the service is supported only through in-app purchases.\"}},{\"@type\":\"Question\",\"name\":\"How to check service agreement status\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can verify your service agreement status by logging in and accessing <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/status\\\">this page<\\\/a>.\"}},{\"@type\":\"Question\",\"name\":\"How to cancel the service\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To cancel the service, please proceed with the cancellation process by the day before the contract expiration date.<br>If no cancellation is made, the contract will automatically renew.<br>You can cancel at any time.<br>You can still use the service during the contract period even after cancellation.<br><br><strong>Cancellation Method<\\\/strong><br>If you purchased using Apple\\u2019s in-app purchasing, you may only cancel your subscription via the Apple App Store.<br>If you purchased using Google\\u2019s in-app purchasing, you may only cancel your subscription via the Google Play Store.<br>If you purchased in AlterLock website, you may only cancel your subscription via the website.<br>Please access <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/status\\\">this page<\\\/a>, select \\\"Unsubscribe\\\", and follow the on-screen instructions.\"}},{\"@type\":\"Question\",\"name\":\"If you want to change the payment method for the service\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you wish to change the payment method, please access <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/status\\\">this page<\\\/a>.<br>Once logged in, \\\"Service Agreement Status\\\" screen will appear. Select \\\"Change Payment Method\\\" and change your payment method.\"}}]}<\/script><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">About the service agreement<\/span><\/div><div class=\"uagb-faq-content\"><p><strong>Service agreement content<\/strong><br>With the service agreement (up to 30 days free), you can use all the features of AlterLock Gen3, including its communication function.<br>With one agreement, you can use up to three devices.<br>For the service agreement and usage charges, please check <a href=\"https:\/\/alterlock.net\/en\/service-description\" data-type=\"page\" data-id=\"19505\">this page<\/a>.<br>*Gen3 can be used without a service agreement, offering the alarm function and notifications within the Bluetooth communication range.<br>*For Gen1 and Gen2, a service agreement is required for device registration.<br><br><strong>Free period<\/strong><br>A maximum of 30 days free period applies at the start of the first agreement and when no coupon is used.<br>If a coupon is used, the free period provided by the coupon will apply.<br><br><strong>Service agreement period<\/strong><br>From the service agreement date, excluding the free period, the service agreement period is one month or one year.<br>The agreement will auto-renew unless canceled.<br>Cancellation is possible at any time.<br><br><strong>Payment methods<\/strong><br>The payment method for the service is supported only through in-app purchases.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-87974ae9 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">How to check service agreement status<\/span><\/div><div class=\"uagb-faq-content\"><p>You can verify your service agreement status by logging in and accessing <a href=\"https:\/\/alterlock.net\/app\/payment\/status\">this page<\/a>.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">How to cancel the service<\/span><\/div><div class=\"uagb-faq-content\"><p>To cancel the service, please proceed with the cancellation process by the day before the contract expiration date.<br>If no cancellation is made, the contract will automatically renew.<br>You can cancel at any time.<br>You can still use the service during the contract period even after cancellation.<br><br><strong>Cancellation Method<\/strong><br>If you purchased using Apple\u2019s in-app purchasing, you may only cancel your subscription via the Apple App Store.<br>If you purchased using Google\u2019s in-app purchasing, you may only cancel your subscription via the Google Play Store.<br>If you purchased in AlterLock website, you may only cancel your subscription via the website.<br>Please access <a href=\"https:\/\/alterlock.net\/app\/payment\/status\">this page<\/a>, select &#8220;Unsubscribe&#8221;, and follow the on-screen instructions.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-0066d397 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">If you want to change the payment method for the service<\/span><\/div><div class=\"uagb-faq-content\"><p>If you wish to change the payment method, please access <a href=\"https:\/\/alterlock.net\/app\/payment\/status\">this page<\/a>.<br>Once logged in, &#8220;Service Agreement Status&#8221; screen will appear. Select &#8220;Change Payment Method&#8221; and change your payment method.<\/p><\/div><\/div><\/div>\n\n\n<p class=\"has-link-color wp-elements-788c9434720383d8cf5a773cce37f2be\"><a href=\"https:\/\/alterlock.net\/en\/support\/faq#category\" data-type=\"page\" data-id=\"20150\"><i class=\"icon fa fa-angle-double-left\" aria-hidden=\"true\"> <\/i>Back to Category<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Back to Category<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":20150,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-22651","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Site Manager","author_link":"https:\/\/alterlock.net\/en\/author\/siteadmin"},"uagb_comment_info":0,"uagb_excerpt":"Back to Category","_links":{"self":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/22651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/comments?post=22651"}],"version-history":[{"count":25,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/22651\/revisions"}],"predecessor-version":[{"id":26257,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/22651\/revisions\/26257"}],"up":[{"embeddable":true,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/20150"}],"wp:attachment":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/media?parent=22651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}