{"id":22669,"date":"2024-05-19T00:34:16","date_gmt":"2024-05-19T00:34:16","guid":{"rendered":"https:\/\/alterlock.net\/?page_id=22669"},"modified":"2025-01-09T02:28:45","modified_gmt":"2025-01-09T02:28:45","slug":"exchange-and-return","status":"publish","type":"page","link":"https:\/\/alterlock.net\/en\/support\/faq\/exchange-and-return","title":{"rendered":"Exchange and Return"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-bottom-center top-hero-image\" style=\"min-height:360px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" class=\"wp-block-cover__image-background wp-image-1240\" alt=\"\" src=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg 1080w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-300x200.jpg 300w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-1024x683.jpg 1024w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-768x512.jpg 768w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-600x400.jpg 600w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-ast-global-color-6-color has-text-color\">FAQ &#8211; Exchange and Return<\/h1>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-68c64a8a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-e056e7b3 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/alterlock.net\\\/en\\\/support\\\/faq\\\/exchange-and-return\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Returns and exchanges\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If there is a relevant issue within the <a href=\\\"https:\\\/\\\/alterlock.net\\\/en\\\/support\\\/faq\\\/troubleshooting\\\" data-type=\\\"page\\\" data-id=\\\"22660\\\">troubleshooting page<\\\/a>, please review it beforehand.nIf the issue remains unresolved, please contact us using the <a href=\\\"https:\\\/\\\/alterlock.net\\\/en\\\/support\\\/contact\\\" data-type=\\\"page\\\" data-id=\\\"782\\\">contact form<\\\/a>.\"}},{\"@type\":\"Question\",\"name\":\"Regarding the 30-day satisfaction guarantee\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Products purchased from our official store can be returned within 30 days of receipt, regardless of the reason, if you are not satisfied with the product.<br><br><strong>How to use<\\\/strong><br>Please contact our support center before returning the product. For communication regarding returns, please use <a href=\\\"https:\\\/\\\/alterlock.net\\\/en\\\/support\\\/contact\\\" data-type=\\\"page\\\" data-id=\\\"782\\\">this page<\\\/a>.<br>A representative will respond to you via email with instructions on where to send the product. Once we confirm the returned product, we will process the refund. Customers are responsible for the risk of loss or damage to the product during the return shipment. It is recommended to insure the return shipment.<br><br><strong>Conditions of Eligibility<\\\/strong><br>The returned product must include all parts provided at the time of delivery, except for stickers. If the product is returned incomplete, a full refund may not be possible, or the return may be refused.<br>We are unable to provide packaging materials or boxes for return shipment. It is recommended to keep the original packaging during the 30-day satisfaction guarantee period.<br>When returning the product, please ensure it is properly packaged to prevent damage during transportation.<br>The sales tax charged at the time of purchase will also be refunded.<br>For orders from outside Japan, customs duties and handling fees are not eligible for a refund.<br>The refund will be processed based on the original payment method used at the time of purchase.<br>Purchases made using coupons are not eligible for a refund.<br>When returning the product, please also proceed with the cancellation of the service if necessary.<br>Products purchased from resellers other than our official store are not covered by this guarantee. Please contact the seller where the purchase was made.<br>The customer is responsible for shipping costs incurred at the time of purchase and return.<br>If you suspect a product defect, please check the troubleshooting guide.\"}}]}<\/script><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Returns and exchanges<\/span><\/div><div class=\"uagb-faq-content\"><p>If there is a relevant issue within the <a href=\"https:\/\/alterlock.net\/en\/support\/faq\/troubleshooting\" data-type=\"page\" data-id=\"22660\">troubleshooting page<\/a>, please review it beforehand.nIf the issue remains unresolved, please contact us using the <a href=\"https:\/\/alterlock.net\/en\/support\/contact\" data-type=\"page\" data-id=\"782\">contact form<\/a>.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23 wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Regarding the 30-day satisfaction guarantee<\/span><\/div><div class=\"uagb-faq-content\"><p>Products purchased from our official store can be returned within 30 days of receipt, regardless of the reason, if you are not satisfied with the product.<br><br><strong>How to use<\/strong><br>Please contact our support center before returning the product. For communication regarding returns, please use <a href=\"https:\/\/alterlock.net\/en\/support\/contact\" data-type=\"page\" data-id=\"782\">this page<\/a>.<br>A representative will respond to you via email with instructions on where to send the product. Once we confirm the returned product, we will process the refund. Customers are responsible for the risk of loss or damage to the product during the return shipment. It is recommended to insure the return shipment.<br><br><strong>Conditions of Eligibility<\/strong><br>The returned product must include all parts provided at the time of delivery, except for stickers. If the product is returned incomplete, a full refund may not be possible, or the return may be refused.<br>We are unable to provide packaging materials or boxes for return shipment. It is recommended to keep the original packaging during the 30-day satisfaction guarantee period.<br>When returning the product, please ensure it is properly packaged to prevent damage during transportation.<br>The sales tax charged at the time of purchase will also be refunded.<br>For orders from outside Japan, customs duties and handling fees are not eligible for a refund.<br>The refund will be processed based on the original payment method used at the time of purchase.<br>Purchases made using coupons are not eligible for a refund.<br>When returning the product, please also proceed with the cancellation of the service if necessary.<br>Products purchased from resellers other than our official store are not covered by this guarantee. Please contact the seller where the purchase was made.<br>The customer is responsible for shipping costs incurred at the time of purchase and return.<br>If you suspect a product defect, please check the troubleshooting guide.<\/p><\/div><\/div><\/div>\n\n\n<p class=\"has-link-color wp-elements-788c9434720383d8cf5a773cce37f2be\"><a href=\"https:\/\/alterlock.net\/en\/support\/faq#category\" data-type=\"page\" data-id=\"20150\"><i class=\"icon fa fa-angle-double-left\" aria-hidden=\"true\"> <\/i>Back to Category<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Back to Category<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":20150,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-22669","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Site Manager","author_link":"https:\/\/alterlock.net\/en\/author\/siteadmin"},"uagb_comment_info":0,"uagb_excerpt":"Back to Category","_links":{"self":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/22669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/comments?post=22669"}],"version-history":[{"count":15,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/22669\/revisions"}],"predecessor-version":[{"id":26244,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/22669\/revisions\/26244"}],"up":[{"embeddable":true,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/20150"}],"wp:attachment":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/media?parent=22669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}