{"id":22734,"date":"2024-05-19T11:56:57","date_gmt":"2024-05-19T11:56:57","guid":{"rendered":"https:\/\/alterlock.net\/?page_id=22734"},"modified":"2025-01-09T02:28:27","modified_gmt":"2025-01-09T02:28:27","slug":"app","status":"publish","type":"page","link":"https:\/\/alterlock.net\/en\/support\/faq\/app","title":{"rendered":"App"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-bottom-center top-hero-image\" style=\"min-height:360px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" class=\"wp-block-cover__image-background wp-image-1240\" alt=\"\" src=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg 1080w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-300x200.jpg 300w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-1024x683.jpg 1024w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-768x512.jpg 768w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-600x400.jpg 600w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-ast-global-color-6-color has-text-color\">FAQ &#8211; App <\/h1>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-68c64a8a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-e056e7b3 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/alterlock.net\\\/en\\\/support\\\/faq\\\/app\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What should be done when changing mobile phones?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Perform the following steps on your old phone before and after changing to a new phone.<br><br>On the old phone:<br>1. Release AlterLock device through the app.<br>2. For iPhone, remove the pairing information from the OS Bluetooth settings.<br>*Even if you cannot unpair through the app, please remove from the OS Bluetooth settings to prevent malfunction.<br>*If you do not have the old phone, use the new phone to forcibly release AlterLock device through the app.<br><br>On the new phone:<br>1. Install the app and log in.<br>2. Register AlterLock device.<br><br>If Gen3 device has been forcibly released, please perform <a href=\\\"https:\\\/\\\/alterlock.net\\\/en\\\/user-manual\\\/alterlock-gen3#factory-reset\\\">factory reset<\\\/a> before registering it with a new phone.\"}},{\"@type\":\"Question\",\"name\":\"How to use multiple devices\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can use up to three devices with a single service agreement.<br>It is also possible to use devices from multiple generations simultaneously.<br>Due to Bluetooth communication stability, using more than three devices is not supported.<br><br><strong>Multiple devices registration method<\\\/strong><br>1. On the app's main screen, swipe horizontally on the photo area to register additional bikes, etc.<br>2. Register each new device that you have added.\"}},{\"@type\":\"Question\",\"name\":\"Can multiple mobile phones share a single device?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Please use only one AlterLock device per mobile phone.<br>If you wish to use the device with another phone, please unpair and reregister the device with the new phone.\"}},{\"@type\":\"Question\",\"name\":\"Regarding mobile phone battery consumption\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The battery consumption of smartphones due to app usage, including Bluetooth, is less than 1% per hour for most models.<br>*The actual battery consumption may vary depending on the OS, model, and usage of the mobile phone.\"}}]}<\/script><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23 wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What should be done when changing mobile phones?<\/span><\/div><div class=\"uagb-faq-content\"><p>Perform the following steps on your old phone before and after changing to a new phone.<br><br>On the old phone:<br>1. Release AlterLock device through the app.<br>2. For iPhone, remove the pairing information from the OS Bluetooth settings.<br>*Even if you cannot unpair through the app, please remove from the OS Bluetooth settings to prevent malfunction.<br>*If you do not have the old phone, use the new phone to forcibly release AlterLock device through the app.<br><br>On the new phone:<br>1. Install the app and log in.<br>2. Register AlterLock device.<br><br>If Gen3 device has been forcibly released, please perform <a href=\"https:\/\/alterlock.net\/en\/user-manual\/alterlock-gen3#factory-reset\">factory reset<\/a> before registering it with a new phone.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">How to use multiple devices<\/span><\/div><div class=\"uagb-faq-content\"><p>You can use up to three devices with a single service agreement.<br>It is also possible to use devices from multiple generations simultaneously.<br>Due to Bluetooth communication stability, using more than three devices is not supported.<br><br><strong>Multiple devices registration method<\/strong><br>1. On the app&#8217;s main screen, swipe horizontally on the photo area to register additional bikes, etc.<br>2. Register each new device that you have added.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-0066d397 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Can multiple mobile phones share a single device?<\/span><\/div><div class=\"uagb-faq-content\"><p>Please use only one AlterLock device per mobile phone.<br>If you wish to use the device with another phone, please unpair and reregister the device with the new phone.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-87974ae9 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Regarding mobile phone battery consumption<\/span><\/div><div class=\"uagb-faq-content\"><p>The battery consumption of smartphones due to app usage, including Bluetooth, is less than 1% per hour for most models.<br>*The actual battery consumption may vary depending on the OS, model, and usage of the mobile phone.<\/p><\/div><\/div><\/div>\n\n\n<p class=\"has-link-color wp-elements-788c9434720383d8cf5a773cce37f2be\"><a href=\"https:\/\/alterlock.net\/en\/support\/faq#category\" data-type=\"page\" data-id=\"20150\"><i class=\"icon fa fa-angle-double-left\" aria-hidden=\"true\"> <\/i>Back to Category<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Back to Category<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":20150,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-22734","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Site Manager","author_link":"https:\/\/alterlock.net\/en\/author\/siteadmin"},"uagb_comment_info":0,"uagb_excerpt":"Back to Category","_links":{"self":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/22734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/comments?post=22734"}],"version-history":[{"count":20,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/22734\/revisions"}],"predecessor-version":[{"id":26232,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/22734\/revisions\/26232"}],"up":[{"embeddable":true,"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/pages\/20150"}],"wp:attachment":[{"href":"https:\/\/alterlock.net\/en\/wp-json\/wp\/v2\/media?parent=22734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}