{"id":23534,"date":"2024-05-19T00:29:43","date_gmt":"2024-05-19T00:29:43","guid":{"rendered":"https:\/\/alterlock.net\/support\/faq\/service-agreement"},"modified":"2025-01-09T02:29:24","modified_gmt":"2025-01-09T02:29:24","slug":"service-agreement","status":"publish","type":"page","link":"https:\/\/alterlock.net\/es\/support\/faq\/service-agreement","title":{"rendered":"Contrato de servicio"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-bottom-center top-hero-image\" style=\"min-height:360px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" class=\"wp-block-cover__image-background wp-image-1240\" alt=\"\" src=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg 1080w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-300x200.jpg 300w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-1024x683.jpg 1024w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-768x512.jpg 768w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-600x400.jpg 600w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-ast-global-color-6-color has-text-color\">FAQ &#8211; Contrato de servicio<\/h1>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color\"><\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-68c64a8a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-e056e7b3 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/alterlock.net\\\/es\\\/support\\\/faq\\\/service-agreement\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Sobre el contrato de servicio\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<strong>Contenido del contrato de servicio<\\\/strong><br>Con el contrato de servicio (hasta 30 d\\u00edas gratis), puedes utilizar todas las funciones de AlterLock Gen3, incluida su funci\\u00f3n de comunicaci\\u00f3n.<br>Con un contrato, puedes utilizar hasta tres dispositivos.<br>Para conocer el contrato de servicio y las tarifas de uso, consulta <a href=\\\"https:\\\/\\\/alterlock.net\\\/es\\\/service-description\\\" data-type=\\\"page\\\" data-id=\\\"19505\\\">esta p\\u00e1gina<\\\/a>.<br>*Gen3 puede utilizarse sin contrato de servicio, ofreciendo la funci\\u00f3n de alarma y notificaciones dentro del rango de comunicaci\\u00f3n Bluetooth.<br>*Para Gen1 y Gen2, es necesario un contrato de servicio para registrar el dispositivo.<br><br><strong>Periodo gratuito<\\\/strong><br>Se aplica un m\\u00e1ximo de 30 d\\u00edas de periodo gratuito al inicio del primer contrato y cuando no se utiliza ning\\u00fan cup\\u00f3n.<br>Si se utiliza un cup\\u00f3n, se aplicar\\u00e1 el periodo gratuito previsto por el cup\\u00f3n.<br><br><strong>Periodo<\\\/strong> del acuerdo de servicio<br>A partir de la fecha del acuerdo de servicio, excluyendo el periodo gratuito, el periodo del acuerdo de servicio es de un mes o un a\\u00f1o.<br>El acuerdo se renovar\\u00e1 autom\\u00e1ticamente a menos que se cancele.<br>La cancelaci\\u00f3n es posible en cualquier momento.<br><br><strong>Formas de pago<\\\/strong><br>La forma de pago del servicio s\\u00f3lo se admite mediante compras dentro de la aplicaci\\u00f3n.\"}},{\"@type\":\"Question\",\"name\":\"C\\u00f3mo comprobar el estado del contrato de mantenimiento\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Puedes verificar el estado de tu acuerdo de servicio iniciando sesi\\u00f3n y accediendo a <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/status\\\">esta p\\u00e1gina<\\\/a>.\"}},{\"@type\":\"Question\",\"name\":\"C\\u00f3mo cancelar el servicio\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Para cancelar el servicio, realiza el proceso de cancelaci\\u00f3n antes del d\\u00eda anterior a la fecha de vencimiento del contrato.<br>Si no se realiza ninguna cancelaci\\u00f3n, el contrato se renovar\\u00e1 autom\\u00e1ticamente.<br>Puedes cancelar el servicio en cualquier momento.<br>Puedes seguir utilizando el servicio durante el periodo del contrato incluso despu\\u00e9s de la cancelaci\\u00f3n.<br><br><strong>M\\u00e9todo de cancelaci\\u00f3n<\\\/strong><br>Si compraste utilizando las compras dentro de la aplicaci\\u00f3n de Apple, s\\u00f3lo puedes cancelar tu suscripci\\u00f3n a trav\\u00e9s de la App Store de Apple.<br>Si compraste utilizando las compras dentro de la aplicaci\\u00f3n de Google, s\\u00f3lo puedes cancelar tu suscripci\\u00f3n a trav\\u00e9s de Google Play Store.<br>Si compraste en el sitio web AlterLock, s\\u00f3lo puedes cancelar tu suscripci\\u00f3n a trav\\u00e9s del sitio web.<br>Accede a <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/status\\\">esta p\\u00e1gina<\\\/a>, selecciona \\\"Cancelar suscripci\\u00f3n\\\" y sigue las instrucciones que aparecen en pantalla.\"}},{\"@type\":\"Question\",\"name\":\"Si quieres cambiar la forma de pago del servicio\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Si deseas cambiar la forma de pago, accede a <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/status\\\">esta p\\u00e1gina<\\\/a>.<br>Una vez iniciada la sesi\\u00f3n, aparecer\\u00e1 la pantalla \\\"Estado del Contrato de Servicio\\\". Selecciona \\\"Cambiar forma de pago\\\" y cambia tu forma de pago.\"}}]}<\/script><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Sobre el contrato de servicio<\/span><\/div><div class=\"uagb-faq-content\"><p><strong>Contenido del contrato de servicio<\/strong><br>Con el contrato de servicio (hasta 30 d\u00edas gratis), puedes utilizar todas las funciones de AlterLock Gen3, incluida su funci\u00f3n de comunicaci\u00f3n.<br>Con un contrato, puedes utilizar hasta tres dispositivos.<br>Para conocer el contrato de servicio y las tarifas de uso, consulta <a href=\"https:\/\/alterlock.net\/es\/service-description\" data-type=\"page\" data-id=\"19505\">esta p\u00e1gina<\/a>.<br>*Gen3 puede utilizarse sin contrato de servicio, ofreciendo la funci\u00f3n de alarma y notificaciones dentro del rango de comunicaci\u00f3n Bluetooth.<br>*Para Gen1 y Gen2, es necesario un contrato de servicio para registrar el dispositivo.<br><br><strong>Periodo gratuito<\/strong><br>Se aplica un m\u00e1ximo de 30 d\u00edas de periodo gratuito al inicio del primer contrato y cuando no se utiliza ning\u00fan cup\u00f3n.<br>Si se utiliza un cup\u00f3n, se aplicar\u00e1 el periodo gratuito previsto por el cup\u00f3n.<br><br><strong>Periodo<\/strong> del acuerdo de servicio<br>A partir de la fecha del acuerdo de servicio, excluyendo el periodo gratuito, el periodo del acuerdo de servicio es de un mes o un a\u00f1o.<br>El acuerdo se renovar\u00e1 autom\u00e1ticamente a menos que se cancele.<br>La cancelaci\u00f3n es posible en cualquier momento.<br><br><strong>Formas de pago<\/strong><br>La forma de pago del servicio s\u00f3lo se admite mediante compras dentro de la aplicaci\u00f3n.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-87974ae9 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">C\u00f3mo comprobar el estado del contrato de mantenimiento<\/span><\/div><div class=\"uagb-faq-content\"><p>Puedes verificar el estado de tu acuerdo de servicio iniciando sesi\u00f3n y accediendo a <a href=\"https:\/\/alterlock.net\/app\/payment\/status\">esta p\u00e1gina<\/a>.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">C\u00f3mo cancelar el servicio<\/span><\/div><div class=\"uagb-faq-content\"><p>Para cancelar el servicio, realiza el proceso de cancelaci\u00f3n antes del d\u00eda anterior a la fecha de vencimiento del contrato.<br>Si no se realiza ninguna cancelaci\u00f3n, el contrato se renovar\u00e1 autom\u00e1ticamente.<br>Puedes cancelar el servicio en cualquier momento.<br>Puedes seguir utilizando el servicio durante el periodo del contrato incluso despu\u00e9s de la cancelaci\u00f3n.<br><br><strong>M\u00e9todo de cancelaci\u00f3n<\/strong><br>Si compraste utilizando las compras dentro de la aplicaci\u00f3n de Apple, s\u00f3lo puedes cancelar tu suscripci\u00f3n a trav\u00e9s de la App Store de Apple.<br>Si compraste utilizando las compras dentro de la aplicaci\u00f3n de Google, s\u00f3lo puedes cancelar tu suscripci\u00f3n a trav\u00e9s de Google Play Store.<br>Si compraste en el sitio web AlterLock, s\u00f3lo puedes cancelar tu suscripci\u00f3n a trav\u00e9s del sitio web.<br>Accede a <a href=\"https:\/\/alterlock.net\/app\/payment\/status\">esta p\u00e1gina<\/a>, selecciona \u00abCancelar suscripci\u00f3n\u00bb y sigue las instrucciones que aparecen en pantalla.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-0066d397 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Si quieres cambiar la forma de pago del servicio<\/span><\/div><div class=\"uagb-faq-content\"><p>Si deseas cambiar la forma de pago, accede a <a href=\"https:\/\/alterlock.net\/app\/payment\/status\">esta p\u00e1gina<\/a>.<br>Una vez iniciada la sesi\u00f3n, aparecer\u00e1 la pantalla \u00abEstado del Contrato de Servicio\u00bb. Selecciona \u00abCambiar forma de pago\u00bb y cambia tu forma de pago.<\/p><\/div><\/div><\/div>\n\n\n<p class=\"has-link-color wp-elements-e79afd123bd5651fea5670813040b363\"><a href=\"https:\/\/alterlock.net\/es\/support\/faq#category\" data-type=\"page\" data-id=\"20150\"><i class=\"icon fa fa-angle-double-left\" aria-hidden=\"true\"> <\/i>Volver a la categor\u00eda<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Volver a la categor\u00eda<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22754,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-23534","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Site Manager","author_link":"https:\/\/alterlock.net\/es\/author\/siteadmin"},"uagb_comment_info":0,"uagb_excerpt":"Volver a la categor\u00eda","_links":{"self":[{"href":"https:\/\/alterlock.net\/es\/wp-json\/wp\/v2\/pages\/23534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alterlock.net\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alterlock.net\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alterlock.net\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alterlock.net\/es\/wp-json\/wp\/v2\/comments?post=23534"}],"version-history":[{"count":6,"href":"https:\/\/alterlock.net\/es\/wp-json\/wp\/v2\/pages\/23534\/revisions"}],"predecessor-version":[{"id":26264,"href":"https:\/\/alterlock.net\/es\/wp-json\/wp\/v2\/pages\/23534\/revisions\/26264"}],"up":[{"embeddable":true,"href":"https:\/\/alterlock.net\/es\/wp-json\/wp\/v2\/pages\/22754"}],"wp:attachment":[{"href":"https:\/\/alterlock.net\/es\/wp-json\/wp\/v2\/media?parent=23534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}