{"id":13656,"date":"2022-09-09T09:01:23","date_gmt":"2022-09-09T09:01:23","guid":{"rendered":"https:\/\/alterlock.net\/soutien\/"},"modified":"2025-01-09T02:26:54","modified_gmt":"2025-01-09T02:26:54","slug":"support","status":"publish","type":"page","link":"https:\/\/alterlock.net\/fr\/support","title":{"rendered":"Soutien"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light has-custom-content-position is-position-bottom-center page-title-cover\" style=\"min-height:320px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" class=\"wp-block-cover__image-background wp-image-1526\" alt=\"\" src=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage55.jpg\" style=\"object-position:40% 20%\" data-object-fit=\"cover\" data-object-position=\"40% 20%\" srcset=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage55.jpg 1080w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage55-300x200.jpg 300w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage55-1024x683.jpg 1024w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage55-768x512.jpg 768w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage55-600x400.jpg 600w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-ast-global-color-6-color has-text-color\">Soutien<\/h1>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color\"><\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-container-core-group-is-layout-f92d921b wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-uagb-icon-list uagb-block-1c0bbdb1\"><div class=\"uagb-icon-list__wrap\">\n<div class=\"wp-block-uagb-icon-list-child uagb-block-00c5b3de\"><a target=\"_self\" aria-label=\"Get help setting up and troubleshooting common issues with AlterLock.FAQ\" rel=\"noopener noreferrer\" href=\"https:\/\/alterlock.net\/en\/support\/faq\"> <\/a><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">Obtenez de l&rsquo;aide pour configurer et r\u00e9soudre les probl\u00e8mes courants avec AlterLock.<br\/><strong>FAQ<\/strong><\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-icon-list-child uagb-block-4435c70d\"><a target=\"_self\" aria-label=\"Learn more about setting up and configuring the device.User Manual\" rel=\"noopener noreferrer\" href=\"https:\/\/alterlock.net\/en\/user-manual\"> <\/a><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 576 512\"><path d=\"M144.3 32.04C106.9 31.29 63.7 41.44 18.6 61.29c-11.42 5.026-18.6 16.67-18.6 29.15l0 357.6c0 11.55 11.99 19.55 22.45 14.65c126.3-59.14 219.8 11 223.8 14.01C249.1 478.9 252.5 480 256 480c12.4 0 16-11.38 16-15.98V80.04c0-5.203-2.531-10.08-6.781-13.08C263.3 65.58 216.7 33.35 144.3 32.04zM557.4 61.29c-45.11-19.79-88.48-29.61-125.7-29.26c-72.44 1.312-118.1 33.55-120.9 34.92C306.5 69.96 304 74.83 304 80.04v383.1C304 468.4 307.5 480 320 480c3.484 0 6.938-1.125 9.781-3.328c3.925-3.018 97.44-73.16 223.8-14c10.46 4.896 22.45-3.105 22.45-14.65l.0001-357.6C575.1 77.97 568.8 66.31 557.4 61.29z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">En savoir plus sur l&rsquo;installation et la configuration de l&rsquo;appareil.<br\/><strong>Manuel de l&rsquo;utilisateur<\/strong><\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-icon-list-child uagb-block-f451ebe8\"><a target=\"_self\" aria-label=\"If you have any questions or need help, please contact us here.Contact Us\" rel=\"noopener noreferrer\" href=\"https:\/\/alterlock.net\/en\/support\/contact\"> <\/a><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\"><path d=\"M464 64C490.5 64 512 85.49 512 112C512 127.1 504.9 141.3 492.8 150.4L275.2 313.6C263.8 322.1 248.2 322.1 236.8 313.6L19.2 150.4C7.113 141.3 0 127.1 0 112C0 85.49 21.49 64 48 64H464zM217.6 339.2C240.4 356.3 271.6 356.3 294.4 339.2L512 176V384C512 419.3 483.3 448 448 448H64C28.65 448 0 419.3 0 384V176L217.6 339.2z\"><\/path><\/svg><\/span><span 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