{"id":23488,"date":"2024-05-19T11:56:57","date_gmt":"2024-05-19T11:56:57","guid":{"rendered":"https:\/\/alterlock.net\/support\/faq\/app"},"modified":"2025-01-09T02:28:28","modified_gmt":"2025-01-09T02:28:28","slug":"app","status":"publish","type":"page","link":"https:\/\/alterlock.net\/fr\/support\/faq\/app","title":{"rendered":"App"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-bottom-center top-hero-image\" style=\"min-height:360px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" class=\"wp-block-cover__image-background wp-image-1240\" alt=\"\" src=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg 1080w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-300x200.jpg 300w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-1024x683.jpg 1024w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-768x512.jpg 768w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-600x400.jpg 600w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-ast-global-color-6-color has-text-color\">FAQ &#8211; App <\/h1>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color\"><\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-68c64a8a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-e056e7b3 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/alterlock.net\\\/fr\\\/support\\\/faq\\\/app\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Que faut-il faire lorsque l'on change de t\\u00e9l\\u00e9phone portable ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Effectuez les \\u00e9tapes suivantes sur votre ancien t\\u00e9l\\u00e9phone avant et apr\\u00e8s avoir chang\\u00e9 de t\\u00e9l\\u00e9phone.<br><br>Sur l'ancien t\\u00e9l\\u00e9phone :<br>1. Lib\\u00e9rez l'appareil AlterLock via l'application.<br>2. Pour l'iPhone, supprimez les informations d'appairage des param\\u00e8tres Bluetooth du syst\\u00e8me d'exploitation.<br>*M\\u00eame si vous ne pouvez pas annuler l'appairage via l'application, supprimez les informations d'appairage des param\\u00e8tres Bluetooth du syst\\u00e8me d'exploitation afin d'\\u00e9viter tout dysfonctionnement.<br>*Si vous n'avez pas l'ancien t\\u00e9l\\u00e9phone, utilisez le nouveau t\\u00e9l\\u00e9phone pour lib\\u00e9rer de force l'appareil AlterLock via l'application.<br><br>Sur le nouveau t\\u00e9l\\u00e9phone :<br>1. Installez l'application et connectez-vous.<br>2. Enregistrez l'appareil AlterLock.<br><br>Si l'appareil Gen3 a \\u00e9t\\u00e9 lib\\u00e9r\\u00e9 de force, veuillez proc\\u00e9der \\u00e0 une <a href=\\\"https:\\\/\\\/alterlock.net\\\/fr\\\/user-manual\\\/alterlock-gen3#factory-reset\\\">r\\u00e9initialisation d'usine<\\\/a> avant de l'enregistrer avec un nouveau t\\u00e9l\\u00e9phone.\"}},{\"@type\":\"Question\",\"name\":\"Comment utiliser plusieurs appareils\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Vous pouvez utiliser jusqu'\\u00e0 trois appareils avec un seul contrat de service.<br>Il est \\u00e9galement possible d'utiliser simultan\\u00e9ment des appareils de plusieurs g\\u00e9n\\u00e9rations.<br>En raison de la stabilit\\u00e9 de la communication Bluetooth, l'utilisation de plus de trois appareils n'est pas prise en charge.<br><br><strong>M\\u00e9thode d'enregistrement de plusieurs appareils<\\\/strong><br>1. Sur l'\\u00e9cran principal de l'application, balayez horizontalement la zone des photos pour enregistrer des v\\u00e9los suppl\\u00e9mentaires, etc.<br>2. Enregistrez chaque nouvel appareil que vous avez ajout\\u00e9.\"}},{\"@type\":\"Question\",\"name\":\"Plusieurs t\\u00e9l\\u00e9phones mobiles peuvent-ils partager un m\\u00eame appareil ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"N'utilisez qu'un seul appareil AlterLock par t\\u00e9l\\u00e9phone mobile.<br>Si vous souhaitez utiliser l'appareil avec un autre t\\u00e9l\\u00e9phone, d\\u00e9sassemblez et r\\u00e9enregistrez l'appareil avec le nouveau t\\u00e9l\\u00e9phone.\"}},{\"@type\":\"Question\",\"name\":\"Concernant la consommation de la batterie des t\\u00e9l\\u00e9phones portables\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"La consommation de batterie des smartphones due \\u00e0 l'utilisation d'applications, y compris Bluetooth, est inf\\u00e9rieure \\u00e0 1 % par heure pour la plupart des mod\\u00e8les.<br>*La consommation r\\u00e9elle de la batterie peut varier en fonction du syst\\u00e8me d'exploitation, du mod\\u00e8le et de l'utilisation du t\\u00e9l\\u00e9phone portable.\"}}]}<\/script><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23 wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Que faut-il faire lorsque l&rsquo;on change de t\u00e9l\u00e9phone portable ?<\/span><\/div><div class=\"uagb-faq-content\"><p>Effectuez les \u00e9tapes suivantes sur votre ancien t\u00e9l\u00e9phone avant et apr\u00e8s avoir chang\u00e9 de t\u00e9l\u00e9phone.<br><br>Sur l&rsquo;ancien t\u00e9l\u00e9phone :<br>1. Lib\u00e9rez l&rsquo;appareil AlterLock via l&rsquo;application.<br>2. Pour l&rsquo;iPhone, supprimez les informations d&rsquo;appairage des param\u00e8tres Bluetooth du syst\u00e8me d&rsquo;exploitation.<br>*M\u00eame si vous ne pouvez pas annuler l&rsquo;appairage via l&rsquo;application, supprimez les informations d&rsquo;appairage des param\u00e8tres Bluetooth du syst\u00e8me d&rsquo;exploitation afin d&rsquo;\u00e9viter tout dysfonctionnement.<br>*Si vous n&rsquo;avez pas l&rsquo;ancien t\u00e9l\u00e9phone, utilisez le nouveau t\u00e9l\u00e9phone pour lib\u00e9rer de force l&rsquo;appareil AlterLock via l&rsquo;application.<br><br>Sur le nouveau t\u00e9l\u00e9phone :<br>1. Installez l&rsquo;application et connectez-vous.<br>2. Enregistrez l&rsquo;appareil AlterLock.<br><br>Si l&rsquo;appareil Gen3 a \u00e9t\u00e9 lib\u00e9r\u00e9 de force, veuillez proc\u00e9der \u00e0 une <a href=\"https:\/\/alterlock.net\/fr\/user-manual\/alterlock-gen3#factory-reset\">r\u00e9initialisation d&rsquo;usine<\/a> avant de l&rsquo;enregistrer avec un nouveau t\u00e9l\u00e9phone.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Comment utiliser plusieurs appareils<\/span><\/div><div class=\"uagb-faq-content\"><p>Vous pouvez utiliser jusqu&rsquo;\u00e0 trois appareils avec un seul contrat de service.<br>Il est \u00e9galement possible d&rsquo;utiliser simultan\u00e9ment des appareils de plusieurs g\u00e9n\u00e9rations.<br>En raison de la stabilit\u00e9 de la communication Bluetooth, l&rsquo;utilisation de plus de trois appareils n&rsquo;est pas prise en charge.<br><br><strong>M\u00e9thode d&rsquo;enregistrement de plusieurs appareils<\/strong><br>1. Sur l&rsquo;\u00e9cran principal de l&rsquo;application, balayez horizontalement la zone des photos pour enregistrer des v\u00e9los suppl\u00e9mentaires, etc.<br>2. Enregistrez chaque nouvel appareil que vous avez ajout\u00e9.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-0066d397 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Plusieurs t\u00e9l\u00e9phones mobiles peuvent-ils partager un m\u00eame appareil ?<\/span><\/div><div class=\"uagb-faq-content\"><p>N&rsquo;utilisez qu&rsquo;un seul appareil AlterLock par t\u00e9l\u00e9phone mobile.<br>Si vous souhaitez utiliser l&rsquo;appareil avec un autre t\u00e9l\u00e9phone, d\u00e9sassemblez et r\u00e9enregistrez l&rsquo;appareil avec le nouveau t\u00e9l\u00e9phone.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-87974ae9 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Concernant la consommation de la batterie des t\u00e9l\u00e9phones portables<\/span><\/div><div class=\"uagb-faq-content\"><p>La consommation de batterie des smartphones due \u00e0 l&rsquo;utilisation d&rsquo;applications, y compris Bluetooth, est inf\u00e9rieure \u00e0 1 % par heure pour la plupart des mod\u00e8les.<br>*La consommation r\u00e9elle de la batterie peut varier en fonction du syst\u00e8me d&rsquo;exploitation, du mod\u00e8le et de l&rsquo;utilisation du t\u00e9l\u00e9phone portable.<\/p><\/div><\/div><\/div>\n\n\n<p class=\"has-link-color wp-elements-1c788c5e3353bd9f9d3a02e05967fa19\"><a href=\"https:\/\/alterlock.net\/fr\/support\/faq#category\" data-type=\"page\" data-id=\"20150\"><i class=\"icon fa fa-angle-double-left\" aria-hidden=\"true\"> <\/i>Retour \u00e0 la cat\u00e9gorie<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Retour \u00e0 la cat\u00e9gorie<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22744,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-23488","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Site Manager","author_link":"https:\/\/alterlock.net\/fr\/author\/siteadmin"},"uagb_comment_info":0,"uagb_excerpt":"Retour \u00e0 la cat\u00e9gorie","_links":{"self":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/23488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/comments?post=23488"}],"version-history":[{"count":8,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/23488\/revisions"}],"predecessor-version":[{"id":26234,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/23488\/revisions\/26234"}],"up":[{"embeddable":true,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/22744"}],"wp:attachment":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/media?parent=23488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}