{"id":23504,"date":"2024-05-19T00:33:22","date_gmt":"2024-05-19T00:33:22","guid":{"rendered":"https:\/\/alterlock.net\/support\/faq\/order-and-shipping"},"modified":"2025-01-09T02:29:19","modified_gmt":"2025-01-09T02:29:19","slug":"order-and-shipping","status":"publish","type":"page","link":"https:\/\/alterlock.net\/fr\/support\/faq\/order-and-shipping","title":{"rendered":"Commande et exp\u00e9dition"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-bottom-center top-hero-image\" style=\"min-height:360px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" class=\"wp-block-cover__image-background wp-image-1240\" alt=\"\" src=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg 1080w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-300x200.jpg 300w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-1024x683.jpg 1024w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-768x512.jpg 768w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-600x400.jpg 600w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-ast-global-color-6-color has-text-color\">FAQ &#8211; Commande et exp\u00e9dition  <\/h1>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color\"><\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-68c64a8a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-e056e7b3 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/alterlock.net\\\/fr\\\/support\\\/faq\\\/order-and-shipping\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Je souhaite modifier mon adresse de contact et de livraison.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Si vous souhaitez modifier les donn\\u00e9es saisies au moment de la commande, s\\u00e9lectionnez \\\"Annulation de la livraison de la commande\\\" &gt; \\\"Modification de la commande et de l'adresse de livraison\\\" dans le <a href=\\\"https:\\\/\\\/alterlock.net\\\/fr\\\/support\\\/contact\\\" data-type=\\\"page\\\" data-id=\\\"782\\\">formulaire de contact<\\\/a> et informez-nous des modifications.\"}},{\"@type\":\"Question\",\"name\":\"Je n'ai pas re\\u00e7u l'e-mail de confirmation de la commande.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Il peut arriver que des courriels ne vous parviennent pas en raison des param\\u00e8tres du filtre anti-spam.<br>Veuillez vous assurer que vous pouvez recevoir des courriels du domaine \\\"alterlock.net\\\" et v\\u00e9rifiez votre dossier anti-spam.<br>Nous pouvons \\u00e9galement modifier votre adresse \\u00e9lectronique apr\\u00e8s avoir v\\u00e9rifi\\u00e9 l'\\u00e9tat de votre commande.<br>Veuillez s\\u00e9lectionner \\\"Annulation de la livraison de la commande\\\" &gt; \\\"Courriel de confirmation de la commande non re\\u00e7u\\\" dans le <a href=\\\"https:\\\/\\\/alterlock.net\\\/fr\\\/support\\\/contact\\\" data-type=\\\"page\\\" data-id=\\\"782\\\">formulaire de contact<\\\/a> et contactez-nous.\"}},{\"@type\":\"Question\",\"name\":\"Puis-je obtenir un re\\u00e7u ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Veuillez obtenir un relev\\u00e9 de carte de cr\\u00e9dit ou toute autre m\\u00e9thode appropri\\u00e9e au mode de paiement.<br>En fonction du mode de paiement, vous pourrez peut-\\u00eatre obtenir un re\\u00e7u de votre <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/history\\\">historique de paiement<\\\/a>.\"}}]}<\/script><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Je souhaite modifier mon adresse de contact et de livraison.<\/span><\/div><div class=\"uagb-faq-content\"><p>Si vous souhaitez modifier les donn\u00e9es saisies au moment de la commande, s\u00e9lectionnez \u00ab\u00a0Annulation de la livraison de la commande\u00a0\u00bb &gt; \u00ab\u00a0Modification de la commande et de l&rsquo;adresse de livraison\u00a0\u00bb dans le <a href=\"https:\/\/alterlock.net\/fr\/support\/contact\" data-type=\"page\" data-id=\"782\">formulaire de contact<\/a> et informez-nous des modifications.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23 wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Je n&rsquo;ai pas re\u00e7u l&rsquo;e-mail de confirmation de la commande.<\/span><\/div><div class=\"uagb-faq-content\"><p>Il peut arriver que des courriels ne vous parviennent pas en raison des param\u00e8tres du filtre anti-spam.<br>Veuillez vous assurer que vous pouvez recevoir des courriels du domaine \u00ab\u00a0alterlock.net\u00a0\u00bb et v\u00e9rifiez votre dossier anti-spam.<br>Nous pouvons \u00e9galement modifier votre adresse \u00e9lectronique apr\u00e8s avoir v\u00e9rifi\u00e9 l&rsquo;\u00e9tat de votre commande.<br>Veuillez s\u00e9lectionner \u00ab\u00a0Annulation de la livraison de la commande\u00a0\u00bb &gt; \u00ab\u00a0Courriel de confirmation de la commande non re\u00e7u\u00a0\u00bb dans le <a href=\"https:\/\/alterlock.net\/fr\/support\/contact\" data-type=\"page\" data-id=\"782\">formulaire de contact<\/a> et contactez-nous.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-87974ae9 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Puis-je obtenir un re\u00e7u ?<\/span><\/div><div class=\"uagb-faq-content\"><p>Veuillez obtenir un relev\u00e9 de carte de cr\u00e9dit ou toute autre m\u00e9thode appropri\u00e9e au mode de paiement.<br>En fonction du mode de paiement, vous pourrez peut-\u00eatre obtenir un re\u00e7u de votre <a href=\"https:\/\/alterlock.net\/app\/payment\/history\">historique de paiement<\/a>.<\/p><\/div><\/div><\/div>\n\n\n<p class=\"has-link-color wp-elements-1c788c5e3353bd9f9d3a02e05967fa19\"><a href=\"https:\/\/alterlock.net\/fr\/support\/faq#category\" data-type=\"page\" data-id=\"20150\"><i class=\"icon fa fa-angle-double-left\" aria-hidden=\"true\"> <\/i>Retour \u00e0 la cat\u00e9gorie<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Retour \u00e0 la cat\u00e9gorie<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22744,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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cat\u00e9gorie","_links":{"self":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/23504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/comments?post=23504"}],"version-history":[{"count":6,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/23504\/revisions"}],"predecessor-version":[{"id":26253,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/23504\/revisions\/26253"}],"up":[{"embeddable":true,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/22744"}],"wp:attachment":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/media?parent=23504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}