{"id":23528,"date":"2024-05-19T00:29:43","date_gmt":"2024-05-19T00:29:43","guid":{"rendered":"https:\/\/alterlock.net\/support\/faq\/service-agreement"},"modified":"2025-01-09T02:29:24","modified_gmt":"2025-01-09T02:29:24","slug":"service-agreement","status":"publish","type":"page","link":"https:\/\/alterlock.net\/fr\/support\/faq\/service-agreement","title":{"rendered":"Accord de service"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-bottom-center top-hero-image\" style=\"min-height:360px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" class=\"wp-block-cover__image-background wp-image-1240\" alt=\"\" src=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03.jpg 1080w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-300x200.jpg 300w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-1024x683.jpg 1024w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-768x512.jpg 768w, https:\/\/alterlock.net\/wp-content\/uploads\/2022\/09\/AlterLockImage03-600x400.jpg 600w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-ast-global-color-6-color has-text-color\">FAQ &#8211; Accord de service<\/h1>\n\n\n\n<p class=\"has-ast-global-color-6-color has-text-color\"><\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-68c64a8a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-e056e7b3 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/alterlock.net\\\/fr\\\/support\\\/faq\\\/service-agreement\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u00c0 propos de l'accord de service\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<strong>Contenu du contrat de service<\\\/strong><br>Avec le contrat de service (jusqu'\\u00e0 30 jours gratuits), vous pouvez utiliser toutes les fonctions de AlterLock Gen3, y compris sa fonction de communication.<br>Avec un contrat, vous pouvez utiliser jusqu'\\u00e0 trois appareils.<br>Pour le contrat de service et les frais d'utilisation, veuillez consulter <a href=\\\"https:\\\/\\\/alterlock.net\\\/fr\\\/service-description\\\" data-type=\\\"page\\\" data-id=\\\"19505\\\">cette page<\\\/a>.<br>*Gen3 peut \\u00eatre utilis\\u00e9 sans contrat de service, offrant la fonction d'alarme et les notifications dans la plage de communication Bluetooth.<br>*Pour Gen1 et Gen2, un contrat de service est n\\u00e9cessaire pour l'enregistrement de l'appareil.<br><br><strong>P\\u00e9riode gratuite<\\\/strong><br>Une p\\u00e9riode gratuite de 30 jours maximum s'applique au d\\u00e9but du premier contrat et lorsqu'aucun coupon n'est utilis\\u00e9.<br>Si un coupon est utilis\\u00e9, la p\\u00e9riode gratuite pr\\u00e9vue par le coupon s'applique.<br><br><strong>P\\u00e9riode du contrat de service<\\\/strong><br>La p\\u00e9riode du contrat de service est d'un mois ou d'un an \\u00e0 partir de la date du contrat de service, \\u00e0 l'exclusion de la p\\u00e9riode gratuite.<br>Le contrat est renouvel\\u00e9 automatiquement sauf en cas d'annulation.<br>L'annulation est possible \\u00e0 tout moment.<br><br><strong>M\\u00e9thodes de paiement<\\\/strong><br>La m\\u00e9thode de paiement pour le service est prise en charge uniquement par les achats in-app.\"}},{\"@type\":\"Question\",\"name\":\"Comment v\\u00e9rifier l'\\u00e9tat de l'accord de service\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Vous pouvez v\\u00e9rifier l'\\u00e9tat de votre contrat de service en vous connectant et en acc\\u00e9dant \\u00e0 <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/status\\\">cette page<\\\/a>.\"}},{\"@type\":\"Question\",\"name\":\"Comment annuler le service\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pour r\\u00e9silier le service, veuillez suivre la proc\\u00e9dure de r\\u00e9siliation au plus tard la veille de la date d'expiration du contrat.<br>Si aucune r\\u00e9siliation n'est effectu\\u00e9e, le contrat sera automatiquement renouvel\\u00e9.<br>Vous pouvez r\\u00e9silier \\u00e0 tout moment.<br>Vous pouvez continuer \\u00e0 utiliser le service pendant la dur\\u00e9e du contrat, m\\u00eame apr\\u00e8s la r\\u00e9siliation.<br><br><strong>M\\u00e9thode d'annulation<\\\/strong><br>Si vous avez achet\\u00e9 en utilisant l'achat in-app d'Apple, vous ne pouvez annuler votre abonnement que via l'Apple App Store.<br>Si vous avez achet\\u00e9 en utilisant l'achat in-app de Google, vous ne pouvez annuler votre abonnement que via le Google Play Store.<br>Si vous avez achet\\u00e9 sur le site AlterLock, vous ne pouvez annuler votre abonnement que via le site.<br>Veuillez acc\\u00e9der \\u00e0 <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/status\\\">cette page<\\\/a>, s\\u00e9lectionner \\\"Se d\\u00e9sabonner\\\", et suivre les instructions affich\\u00e9es \\u00e0 l'\\u00e9cran.\"}},{\"@type\":\"Question\",\"name\":\"Si vous souhaitez modifier le mode de paiement du service\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Si vous souhaitez modifier le mode de paiement, veuillez acc\\u00e9der \\u00e0 <a href=\\\"https:\\\/\\\/alterlock.net\\\/app\\\/payment\\\/status\\\">cette page<\\\/a>.<br>Une fois connect\\u00e9, l'\\u00e9cran \\\"Service Agreement Status\\\" s'affiche. S\\u00e9lectionnez \\\"Modifier le mode de paiement\\\" et modifiez votre mode de paiement.\"}}]}<\/script><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9500679f\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">\u00c0 propos de l&rsquo;accord de service<\/span><\/div><div class=\"uagb-faq-content\"><p><strong>Contenu du contrat de service<\/strong><br>Avec le contrat de service (jusqu&rsquo;\u00e0 30 jours gratuits), vous pouvez utiliser toutes les fonctions de AlterLock Gen3, y compris sa fonction de communication.<br>Avec un contrat, vous pouvez utiliser jusqu&rsquo;\u00e0 trois appareils.<br>Pour le contrat de service et les frais d&rsquo;utilisation, veuillez consulter <a href=\"https:\/\/alterlock.net\/fr\/service-description\" data-type=\"page\" data-id=\"19505\">cette page<\/a>.<br>*Gen3 peut \u00eatre utilis\u00e9 sans contrat de service, offrant la fonction d&rsquo;alarme et les notifications dans la plage de communication Bluetooth.<br>*Pour Gen1 et Gen2, un contrat de service est n\u00e9cessaire pour l&rsquo;enregistrement de l&rsquo;appareil.<br><br><strong>P\u00e9riode gratuite<\/strong><br>Une p\u00e9riode gratuite de 30 jours maximum s&rsquo;applique au d\u00e9but du premier contrat et lorsqu&rsquo;aucun coupon n&rsquo;est utilis\u00e9.<br>Si un coupon est utilis\u00e9, la p\u00e9riode gratuite pr\u00e9vue par le coupon s&rsquo;applique.<br><br><strong>P\u00e9riode du contrat de service<\/strong><br>La p\u00e9riode du contrat de service est d&rsquo;un mois ou d&rsquo;un an \u00e0 partir de la date du contrat de service, \u00e0 l&rsquo;exclusion de la p\u00e9riode gratuite.<br>Le contrat est renouvel\u00e9 automatiquement sauf en cas d&rsquo;annulation.<br>L&rsquo;annulation est possible \u00e0 tout moment.<br><br><strong>M\u00e9thodes de paiement<\/strong><br>La m\u00e9thode de paiement pour le service est prise en charge uniquement par les achats in-app.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-87974ae9 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Comment v\u00e9rifier l&rsquo;\u00e9tat de l&rsquo;accord de service<\/span><\/div><div class=\"uagb-faq-content\"><p>Vous pouvez v\u00e9rifier l&rsquo;\u00e9tat de votre contrat de service en vous connectant et en acc\u00e9dant \u00e0 <a href=\"https:\/\/alterlock.net\/app\/payment\/status\">cette page<\/a>.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-cd41dc23 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Comment annuler le service<\/span><\/div><div class=\"uagb-faq-content\"><p>Pour r\u00e9silier le service, veuillez suivre la proc\u00e9dure de r\u00e9siliation au plus tard la veille de la date d&rsquo;expiration du contrat.<br>Si aucune r\u00e9siliation n&rsquo;est effectu\u00e9e, le contrat sera automatiquement renouvel\u00e9.<br>Vous pouvez r\u00e9silier \u00e0 tout moment.<br>Vous pouvez continuer \u00e0 utiliser le service pendant la dur\u00e9e du contrat, m\u00eame apr\u00e8s la r\u00e9siliation.<br><br><strong>M\u00e9thode d&rsquo;annulation<\/strong><br>Si vous avez achet\u00e9 en utilisant l&rsquo;achat in-app d&rsquo;Apple, vous ne pouvez annuler votre abonnement que via l&rsquo;Apple App Store.<br>Si vous avez achet\u00e9 en utilisant l&rsquo;achat in-app de Google, vous ne pouvez annuler votre abonnement que via le Google Play Store.<br>Si vous avez achet\u00e9 sur le site AlterLock, vous ne pouvez annuler votre abonnement que via le site.<br>Veuillez acc\u00e9der \u00e0 <a href=\"https:\/\/alterlock.net\/app\/payment\/status\">cette page<\/a>, s\u00e9lectionner \u00ab\u00a0Se d\u00e9sabonner\u00a0\u00bb, et suivre les instructions affich\u00e9es \u00e0 l&rsquo;\u00e9cran.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-0066d397 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Si vous souhaitez modifier le mode de paiement du service<\/span><\/div><div class=\"uagb-faq-content\"><p>Si vous souhaitez modifier le mode de paiement, veuillez acc\u00e9der \u00e0 <a href=\"https:\/\/alterlock.net\/app\/payment\/status\">cette page<\/a>.<br>Une fois connect\u00e9, l&rsquo;\u00e9cran \u00ab\u00a0Service Agreement Status\u00a0\u00bb s&rsquo;affiche. S\u00e9lectionnez \u00ab\u00a0Modifier le mode de paiement\u00a0\u00bb et modifiez votre mode de paiement.<\/p><\/div><\/div><\/div>\n\n\n<p class=\"has-link-color wp-elements-1c788c5e3353bd9f9d3a02e05967fa19\"><a href=\"https:\/\/alterlock.net\/fr\/support\/faq#category\" data-type=\"page\" data-id=\"20150\"><i class=\"icon fa fa-angle-double-left\" aria-hidden=\"true\"> <\/i>Retour \u00e0 la cat\u00e9gorie<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Retour \u00e0 la cat\u00e9gorie<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22744,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-23528","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Site Manager","author_link":"https:\/\/alterlock.net\/fr\/author\/siteadmin"},"uagb_comment_info":0,"uagb_excerpt":"Retour \u00e0 la cat\u00e9gorie","_links":{"self":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/23528","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/comments?post=23528"}],"version-history":[{"count":6,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/23528\/revisions"}],"predecessor-version":[{"id":26261,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/23528\/revisions\/26261"}],"up":[{"embeddable":true,"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/pages\/22744"}],"wp:attachment":[{"href":"https:\/\/alterlock.net\/fr\/wp-json\/wp\/v2\/media?parent=23528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}