Support holidays
User support will be closed during the following period.
Wednesday 3 May – Sunday 7 May 2023 * JST.
Enquiries will still be accepted during the holiday period, but we will respond to them in due course from 8 May (Mon) onwards. Thank you for your understanding and cooperation.
Shipping schedule.
The shipping schedule before and after the Golden Week holidays in Japan is as follows.
| shipping | For orders received by the following dates and times. | ||
| 4/28 | Fri. | 〇 | 28 Apr, 11am. |
| 4/29 | Sat. | × | |
| 4/30 | Sun. | × | |
| 5/1 | Mon. | 〇 | |
| 5/2 | Tue. | 〇 | 2 May, 11am. |
| 5/3 | Weds. | × | |
| 5/4 | Thur. | × | |
| 5/5 | Fri. | × | |
| 5/6 | Sat. | × | |
| 5/7 | Sun. | × | |
| 5/8 | Mon. | 〇 |
*Expect delays in shipments around the GW period due to the impact of increased parcel volumes. Therefore, it may take longer than usual for delivery. Please understand this in advance.
*Orders in the UK and EU are dispatched as normal.