AlterLock CycleGuardService

Table of contents


AlterLock Terms and Conditions

Article 1. Consent to AlterLock Terms of Service

  1. These Terms of Service of AlterLock (hereinafter called the “Terms”) apply to users (hereinafter called “User”) who use the AlterLock Application (hereinafter called the “Application”), related services including the Application (hereinafter called the “Services”) and the AlterLock Cycle Guide Service (hereinafter called the “Paid Service”) provided by NEXTSCAPE Inc. (hereinafter called “Company”). User shall confirm all the details of the Terms before using the Services.
  2. User shall use the Services in accordance with the provisions of the Terms and may not use the Services without agreeing to the details of the Terms.
  3. Company provides User with any information through its website (hereinafter called the “Site”) or customer support services or by other methods. If any information provided by any of them is different from any provision of the Terms, such provision of the Terms shall prevail.

Article 2. Use of the Services

  1. User may use the Services by creating his/her account for the Services.
  2. Company shall separately determine the detailed specifications of the Services. Company may change to such specifications including their improvement, addition or deletion, and User agrees to such change in advance.
  3. User shall arrange or improve his/her environment to use the Services such as a smart phone or internet connections under his/her own responsibility and at his/her own expense. User shall bear any and all communication expenses by using his/her own equipment or device and other expenses. Company shall not be liable for such usage environment of User.
  4. User agrees in advance that Company may impose restrictions on his/her use of all or any part of the Application due to any change to the terms of use or operation policy of the application stores such as “App Store” or “Google Play”.
  5. Company may, at its own discretion, post its or third parties’ advertisements in the Application.

Article 3. Use of the Services by Minors

  1. Any minor User shall use the Services after obtaining consent of his/her legal representative such as parents or other person who has parental authority in relation to any use of the Services.
  2. If minor User uses the Services without prior consent of his/her legal representative, such User may not cancel any legal acts performed by such User in relation to the Services.
  3. If User who was a minor when agreeing to the Terms uses the Services after becoming an adult, such User shall be deemed to have confirmed any and all legal acts performed by such User in relation to the Services.

Article 4. Account

  1. User warrants that any and all matters for registration that are necessary for creation of his/her account are accurate, Even if such User incurs any damages due to inaccuracy of any of such matters, Company shall not be liable for such damages.
  2. If User changes any of such registration matters, such User shall conduct procedures for such change. Even if such User incurs any damages due to his/her failure to conduct such procedures, Company shall not be liable for such damages.
  3. User shall appropriately manage and keep his/her account under his/her own responsibility and shall not cause any third party to use such account or lend, lease or transfer it to any third party.
  4. If Company confirms that an account used by any person for login to the Services coincides with the account registered with Company by its prescribed confirmation methods, Company shall regard such person who has logged in to the Services as User who has such registered account.
  5. If User finds that his/her account has been misappropriated or is used by any third party, such User shall immediately notify Company of such fact and take measures instructed by Company.
  6. Even if User incurs any damages due to his/her insufficient management, misuse, wrongful use or unauthorized use of his/her account, Company shall not be liable for such damages.

Article 5. No Warranty

  1. Company does not warrant the following matters.(1)The Services have no errors, bugs, failures or security defects;(2)The Services are accurate and perfect;(3)No failure or problem of the usage environment due to the use of the Services occur; and(4)The Services have the characteristics, performance or functions expected by User.
  2. Any link may be set from the Services to third parties’ websites. Company does not warrant any matters on such websites. User shall gain access to them under his/her own responsibility.
  3. Any advertisement of third parties may be displayed in the Services. Company does not warrant any matters on such advertisement. User shall evaluate the details of such advertisement under his/her own responsibility.
  4. If User replaces his/her smart phone for the use of the Application with other smart phone due to its repair or model change, Company does not warrant that such User may use his/her account without any problem by using such other smart phone.
  5. Company does not warrant that the use of the Services prevents an object equipped with an AlterLock device (hereinafter called “AlterLock Device”) from being stolen or thieved.
  6. User understands and agrees in advance that any location information provided in the Services is subject to the characteristics of GPS (Global Positioning System) and that therefore such location information may not be measured or may be inaccurate, as the case may be, due to the reception condition of the signals from GPS or communication situation.
  7. Company does not make any warranty in relation to any of the following matters, in addition to its non-warranty set forth in any of the preceding paragraphs. Furthermore, even if User obtains any information directly or indirectly from Company, Company does not make any warranty to such User in relation to such information beyond the details of the provisions of the Terms
    1. The Services adapts to the usage environment of User;
    2. The Services are permanently available to User; and
    3. The Services are fit for any particular purpose of User or useful for User.

Article 6. Provision of the Paid Service

  1. The main purposes of the Paid Service are theft deterrence or prevention of a bicycle equipped the AlterLock Device and support to User who responds to its loss by the method whereby the AlterLock detects any vibration of such bicycle and then sounds an alarm, collects its location information, gives notice to the Application and displays the location information of such bicycle.
  2. The Paid Service is provided as a function of the Application. Company does not provide the Paid Service by using any people such as its employees or contractors.

Article 7. Contract for the Paid Service

  1. User shall be deemed to have agreed to the provisions of the Terms by using the Paid Service, and a service contract for the Paid Service (hereinafter called the “Paid Service Contract”) shall be concluded between such User and Company. User is required to execute a contract for the AlterLock Cycle Guard Service which is the Paid Service Contract with Company in the Application or on the Site to use the Paid Service.
  2. Any User who desires to terminate the Paid Service is required to select “Terminate” on the login page of the Site. The termination of the Paid Service shall become effective on the last day of the current billing period. If the Paid Service is terminated, such User’s account is maintained without change and such User’s status shall change to User with free membership. Such User may execute again the Paid Service Contract. Such User may delete his/her account at any time.
  3. If User meets the qualifications designated by Company for the use of the Paid Service at the time of his/her application for such use and thereafter such User becomes disqualified, the Paid Service Contract shall be terminated at the time of such disqualification. Even in such case, such User shall not be released from his/her obligation to pay fees for the use of the Paid Service (hereinafter called the “Service Fees”) for the remaining term of such Paid Service Contract.

Article 8. Contract Term of the Paid Service

  1. The Paid Service Contract has two types which are a monthly contract whose term is one (1) month and an annual contract whose term is one (1) year.
  2. The Paid Service Contract, whether monthly contract or annual contract, shall be automatically renewed for the same term each (one month for a monthly contract or one year for an annual contract) after its expiration unless User applies to Company for its termination by the methods designated by Company by such date of expiration.
  3. Notwithstanding the provisions of the preceding paragraph, the minimum contract term shall be six (6) months from the start date of the Paid Service Contract. User may not terminate the Paid Service Contract during such minimum contract term.
  4. The charge-free period of thirty (30) days shall apply to User at the time of initial registration for the Paid Service (If User uses a coupon, such charge-free period shall be limited to the charge-free period for such coupon.). Company shall charge User the monthly or annual Service Fees to be paid by the prescribed payment methods at the end of such charge-free period unless such User terminates the Paid Service Contract before the end of such period. If User designates the payments via convenience stores, such User is required to complete the payment procedures at the convenience stores designated by Company within the charge-free period. If Company may not confirm such payment from User within such period, Company shall terminate the provision of the Paid Service to such User at the end of such charge-free period and the status of such User shall change to User with free membership, maintaining his/her account without change.
  5. User may terminate the Paid Service Contract at its expiration by applying to Company for such termination within its term unless otherwise stipulated by applicable laws and regulations.

Article 9. Fees for the Paid Service

  1. The use of the Services is charge-free. Company provides part of the functions of the Services including the function to use the AlterLock Device for a fee to User who executes the Paid Service Contract which is a contract for the AlterLock Cycle Guide Service with Company.
  2. The Service Fees, payment methods and payment due dates of the Paid Service are specified in each point of sale. If the Service Fees, payment methods or payment due dates are changed by a decision of Company or payment service providers, the details after such change are displayed.
  3. If User delays any payment of the Service Fees, such User shall bear the default interest on such delayed payment calculated at the rate of fourteen point six percent (14.6%) per annum.
  4. The Service Fees may not be refunded, reimbursed or returned to User due to any termination of the Paid Service Contract by such User or any termination of his/her use of the Services unless otherwise required by applicable laws and regulations.
  5. If Company needs to change any functions of the Services available free-of-charge to the Paid Service due to any change of the details of the Services, its business reasons, enactment, revision or abolition of applicable laws and regulations or change in economic circumstances, etc. or if Company needs to change the Service Fees, Company may make such change.
  6. Company may change, suspend or terminate the Services in accordance with the provisions of the Article 16 (Change to or Suspension or Termination of the Services). In such case, Company may not refund, reimburse or return any Service Fees or other funds to User unless otherwise required by applicable laws and regulations.

Article 10. AlterLock Device

  1. User is required to separately purchase the AlterLock Device from Company or third parties for the use of the Paid Service. The purchase money for the AlterLock Device is not included in the Service Fees for the Paid Service.
  2. The AlterLock Device may be registered in the Application up to the number of such devices designated by Company.
  3. User shall follow instructions given on the product package or the Start Guide attached to the product in using the AlterLock Device.
  4. User may make inquiries about any breakdown. failure or malfunction of the AlterLock Device to Company in accordance with the descriptions in the Start Guide.
  5. If the AlterLock Device (“Device”) falls under any of the following events, all or any part of the Paid Service may function ineffectively. User agrees to such ineffectiveness in advance.
    1. If sufficient electric power is not supplied to the Device due to battery drain or degradation or any other reasons;
    2. If the Device is located outside the areas to provide communication lines adopted by it;
    3. If the Device is located at any place where radio waves cannot be transmitted sufficiently (e.g. indoors, in a car, underground, in a tunnel, shadow of a building, mountainous area, in transit at high speed);
    4. If the functions of the Device are limited by the settings in the Application;
    5. If any communication by using the Bluetooth is unavailable or unstable due to the model of the smart phone or any unique characteristics or settings of the OS used by User;
    6. If the smart phone of User is not connected with the internet; or
    7. If User fails to comply with the methods of installation or methods of use specified on the package of the Device or in the Start Guide attached to the Device.
  6. Even if the AlterLock falls under any event, User shall not be released from his/her obligation to pay the Service Fees to Company as long as the Paid Service Contract continues in effect.
  7. If the term of the Paid Service Contract expires, all functions of the AlterLock Device becomes unavailable. However, if User executes again the Paid Service Contract with Company, such User may use the Paid Service by registering again such AlterLock Device in the Application.

Article 11. Ownership of Rights

  1. Any and all intellectual property rights to any content such as texts, images, videos, sounds or programs which User may gain access to through the Services shall belong to Company or the providers of such content.
  2. The license to use the Services granted by Company to User does not mean any license to use or exercise the rights to such intellectual property rights to the Services or the content of Company or content providers unless otherwise expressly stipulated in the Terms. User may not use the Services or the content in any way other than the way expected by Company in the Services.
  3. User shall not attempt to reverse-engineer, decompile, disassemble or analyze the Application.

Article 12. Transmitted Information

  1. User warrants to Company that such User has legal rights to send any information through the Services and that such information does not infringe on any rights of Company or third parties.
  2. Company may use or utilize any information sent by User through the Services to the extent necessary for operation or improvement of the Services, creation of statistical data relating to the usage history of User, planning, formulation or implementation of marketing strategies or measures or any other matters relating to any of them on the condition that Company complies with the Article 19 (Handling of Personal Information).
  3. Company shall properly handle the User's transmitted information in accordance with the Company's prescribed "Privacy Policy". For security management, please refer to the "Privacy Policy" prescribed by the Company. However, User shall back up such information in an appropriate way under his/her own responsibility, as needed.
  4. In any of the following cases, or if Company determines that any of such cases is applicable, Company may view, store, save, recover or disclose (hereinafter collectively called the “Viewing”) all or any part of the information sent by User without giving notice to such User. In such case, Company has no obligation to disclose the reasons for the above determination to such User.
    1. If Company obtains consent of such User;
    2. If Company requests such User to consent to the Viewing and does not receive any response from such User within seven (7) days after such request;
    3. If Company is officially required to implement the Deletion by any public authority such as court or police under the laws and regulations;
    4. If Company has obligation to implement the Viewing under the laws and regulations;
    5. If such User performs any prohibited acts stipulated in the Terms;
    6. If the Viewing is necessary to protect the life, body or any other important rights of such User or any third party;
    7. If the Viewing is necessary to maintain or solve any technical problems of the Services; or
    8. If the Deletion is necessary for any reasons similar to any of the above cases.
  5. In any of the following cases, or if Company determines that any of such cases is applicable, Company may delete or temporarily suspend disclosure of (hereinafter collectively called the “Deletion”) all or any part of the information sent by User without giving notice to such User. In such case, Company shall not be liable to such User for such deleted information including its recovery and has no obligation to disclose the reasons for the above determination to such User.
    1. If Company obtains consent of such User;
    2. If Company requests such User to consent to the Deletion and does not receive any response from such User within seven (7) days after such request;
    3. If Company is officially required to implement the Deletion by any public authority such as court or police under the laws and regulations;
    4. If Company has obligation to implement the Deletion under the laws and regulations;
    5. If such User performs any prohibited acts stipulated in the Terms;
    6. If the Viewing is necessary to protect the life, body or any other important rights of such User or any third party;
    7. If the use of the Application by such User is terminated for any reasons whatsoever;
    8. If the Services are changed, suspended or terminated for any of the reasons set forth in the Article 16 (Change to or Suspension or Termination of the Services); or
    9. If the Deletion is necessary for any reasons similar to any of the above cases.
  6. Notwithstanding the provisions of the paragraph 4 and the preceding paragraph, Company shall not be liable to monitor any information sent or transmitted by User.

Article 13. Prohibited Acts

User shall not perform any act which falls under or which Company considers to be applicable to any of the following acts in using the Services and shall not instruct, solicit or force any third party to perform such act.

  1. Illegal act;
  2. Act in connection with any crimes;
  3. Act contrary to public order or morals (public policy);
  4. Infringement on any intellectual property rights, privacy rights, rights of honor, credit, portrait rights or any other rights or interests of Company or third parties;
  5. Discrimination, abuse, defamation, harassment or act of giving a feeling of disgust against Company or third parties;
  6. Act of following around or stalking other User or act of sending a lot of e-mails to other User against such other User’s will;
  7. Act of posting links to any adult websites or online dating websites or act of aiming to desire to meet or to induce other persons to meet opposite gender;
  8. Advertising, promotion, announcement, solicitation or transactions of any pyramid scheme, multi-level marketing, network business or other network marketing;
  9. Acquisition of the content of the Services or act of promoting or encouraging such acquisition by any methods other than the methods designated by Company;
  10. Transaction of the content of the Services in exchange for any money, fund, property, asset, goods or other property benefits in the real society (so-called “real money trading”) or any and all preparations for such transaction including inducement of application for it;
  11. Interference with the operation or maintenance of the Services;
  12. Act of causing any malfunction of the Services;
  13. Use of any bug that normally is not intended in the Services, or use, creation, distribution or sale of any external tool having any effect that normally is not intended in the Services;
  14. Placement of excessive burdens on the networks or systems of the Services;
  15. Unauthorized or illegal access to the networks of the Services;
  16. Act of pretending to be a third party or spoofing;
  17. Act of causing any third party to use the Services;
  18. Sharing any user account with several persons;
  19. Act of making unreasonable inquiries or demands to Company such as sending the same or similar messages more than necessary;
  20. Interaction or involvement with any anti-social forces (e.g. organized crime group) such as cooperation or engagement with their maintenance, operation or management;
  21. Act of causing directly or indirectly or of facilitating any of the above acts;
  22. Use of the Services to acquire location information of other User for the purpose of following around or stalking such User;
  23. Notification to Company of any false information relating to a theft of the object equipped with the AlterLock Device; or
  24. Any other acts which Company considers to be inappropriate.

Article 14. Temporary Suspension or Termination of Use of the Services

  1. If User falls under any of the following events, or if Company determines that User falls under any of such events, Company may temporarily suspend his/her use of all or any part of the Services or terminate his/her use of the Services by deleting his/her account. In such case, Company has no obligation to disclose the reasons for the above determination to such User.
    1. If such User breaches any provision of the Terms;
    2. If such User does not use the Services for six (6) months or more;
    3. If such User does not respond to any inquiry from Company for seven (7) days or more;
    4. If such User delays any payment of the Service Fees;
    5. If any payment by a payment service provider for such User is suspended or invalidated;
    6. If such User breached any provisions of the Terms in the past, or if Company temporarily suspended such User’s use of all or any part of the Services or terminated his/her use of the Services in the past; or
    7. If Company considers that such User’s use of the Services is inappropriate.
  2. User whose account has been deleted by Company shall lose his/her authority to use the Services.
  3. If User falls under any of the events set forth in the paragraph 1, or if Company determines that User falls under any of such events, such User shall forfeit the benefit of time in relation to any and all debts owed by such User to Company.
  4. Company shall not be liable for any damages incurred by User arising from any acts performed by Company under this article.

Article 15. Termination of Use by Users

  1. User may, at any time, terminate his/her use of the Services by deleting his/her account by the methods designated by Company. User agrees that any and all of his/her remaining transmitted information and content disappears due to such termination.
  2. User agrees in advance that such User may not use his/her transmitted information and content even if such User mistakenly deletes his/her account or even if his/her use of the Services is terminated for any reason whatsoever.
  3. User shall not be released from any of his/her obligations and debts to Company or third parties even after any termination of his/her use of the Services.

Article 16. Change to or Suspension or Termination of the Services

  1. Company may, at any time, change, suspend or terminate its provision of the Services to User due to its business reasons, excessive burdens on its systems, failure of its systems, maintenance of its systems, enactment, revision or abolition of applicable laws and regulations, accidents, contingency, power outage, communication failure, unauthorized access, disputes, convulsion, riots, commotions, terrorism or any other events. Company shall not be liable for any damages incurred by User arising from any of such reasons or events.
  2. Company strives to notify User in advance of any change, suspension or termination set forth in the preceding paragraph within a reasonable period of time except in case of emergency or unless Company has difficulty in giving such prior notice or except for any inevitable reasons

Article 17. Dispute Resolution and Compensation for Damages

  1. User agrees to indemnify, defend and hold harmless Company or third parties against any claim, damage, loss, liability and expense (including attorney’s fees) arising out of or in relation to any of the following events.
    1. Such User’s breach of or failure to comply with any provision of the Terms or any provision of applicable laws or regulations regardless of whether they are stipulated in the Terms; or
    2. Such User’s use or misuse of the Services.
  2. If User gives any damage to Company in relation to his/her use of the Services, such User shall compensate Company for such damage.
  3. If User receives any claim from a third party or has any dispute with a third party in relation to the Services, such User shall immediately notify Company of such claim or dispute, handle such claim or dispute at his/her own expense and under his/her own responsibility and repot to Company the progress and result of such handling.
  4. If Company receives any claim from a third party or has any dispute with a third party in relation to User’s use of the Services, such User shall handle such claim or dispute at his/her own expense and under his/her own responsibility, repot to Company the progress and result of such handling and compensate for any amount which Company is obliged to pay and any other damages incurred by Company due to such claim or dispute.
  5. Company shall compensate User only if Company gives any damage to such User by intent or negligence in providing the Services to such User. In no event shall Company be liable for any damage incurred by User arising out of or in relation to any of the following causes.
    1. Any and all damages arising out of or in relation to such User’s use (or unavailability) of the Services; or
    2. Any and all damages caused by malware or computer virus or by inaccuracy or imperfection of the Services.
  6. If Company shall compensate User for his/her damage, the scope of such damage compensation shall be limited to the damages directly and actually incurred by such User (No special damage including lost profits shall be included in such damage to be compensated.). The amount of such compensation shall be limited to the total amount of the Service Fees already paid by such User to Company. Such User shall waiver any claim for direct compensation for damages against Company exceeding the total amount of such Service Fees.
  7. This article shall apply to any and all compensation for damages regardless of whether the claim for such damage compensation is based on any default, warranty against defects, obligation of restoration to original state, unjust enrichment, tort or other causes. However, even if Company shall be liable for any damages incurred by User, Company shall not be liable for any indirect damage or other damage incurred by such User arising from special circumstances unless such damage is caused due to any default or tort by intent or gross negligence of Company.

Article 18. Confidentiality

In regard to any information designated by Company as confidential information and disclosed to User in relation to the Services, such User shall not use such information for any purpose other than the purpose of such disclosure or shall not disclose such information to third parties without prior consent of Company.

Article 19. Handling of Personal Information

Company shall appropriately handle any and all personal information/data of User in accordance with the “Privacy Policy” established by Company.

Article 20. Alteration of the Terms

  1. Company may, at its own discretion, at any time, alter the Terms in any of the following cases.
    1. If such alteration meets User’s general interest; or
    2. If such alteration is not contrary to the purpose of execution of the Contact for the Services between User and Company and is reasonable in the light of the necessity of such alteration, reasonableness of the details of the Terms after such alteration, details of such alteration and/or any other circumstances relating to such alteration.
  2. For any alteration of the Terms set forth in the preceding paragraph, Company shall notify User of the details of altered provisions and the effective date of such alteration at least one (1) month prior to such date by displaying them in the Application or by sending them by e-mail to User.
  3. If User does not agree to any alteration of the Terms, such User shall terminate the use of the Services pursuant to the Article 15 (Termination of Use by Users). If User fails to terminate the use of the Services by the effective date of such alteration, such User shall be deemed to have agreed to such alteration.

Article 21. Communications

  1. Any communicates from Company to User shall be conducted by any methods which Company considers to be appropriate such as e-mails, display in the Application or push notification. Such communications shall be deemed to have reached User at the time of distribution on the internet.
  2. Any communicates from User to Company shall be conducted via an inquiry form designated by Company. Company may not respond to any inquiries from User by any other methods.
  3. Company has no obligation to reply to or make any response to all communications from User. Company shall reply or respond to such inquiries at its own discretion. Company may make any response to communications from User, but such response shall not be construed as its obligation to individually reply or report to or to provide any pecuniary compensation to such User.

Article 22. Assignment of Contractual Status

  1. User may not assign, transfer, hypothecate or dispose of any of his/her rights or obligations under the Services to any third party without prior consent of Company.
  2. If Company transfers its business relating to the Services to any third party (including any cases such as company split or other transfer of business as well as normal transfer of business), Company may assign or transfer the rights and obligations as well as registration information, transmitted information, personal information and other information of User to such third party who is an assignee of such transfer, and User agrees to such assignment or transfer in advance.

Article 23. Severability

Even if a portion of any provision of the Terms is held by any applicable laws and regulations or by any competent court to be illegal, invalid or unenforceable, the remaining provisions of the Terms shall remain in full force and effect. In such case, such illegal, invalid or unenforceable provision shall apply by replacing such illegal, invalid or unenforceable portion with any legal, valid or enforceable provision closest to the purport of such illegal, invalid or unenforceable portion or by adding any reasonable interpretation so that such provision including such illegal, invalid or unenforceable portion may become a legal, valid or enforceable provision closest to the purport of such illegal, invalid or unenforceable portion.

Article 24. Governing Law

The Terms shall be governed by and construed in accordance with the laws of Japan.

Article 25. Jurisdiction

Any and all disputes which may arise between User and Company out of or in relation to the Services shall be subject to the exclusive jurisdiction of the Tokyo District Court of Japan for the first trial.


Official Online Store Terms of Service

Article 1. Overview

Nexscape Corporation (hereinafter called “Company”) sets forth the following terms of use for the use of the "Official AlterLock Store" operated by the Company. New features and tools added to the store are also subject to these terms of use. Our Official Store is provided by Shopify Inc. which provides an online e-commerce platform that allows us to sell our products and services.

Article 2. Products or services

  1. Our products and services are only eligible for return or exchange in accordance with our return policy.
  2. While we make every effort to display the colors and images of the products displayed in our store as accurately as possible, we cannot guarantee that your computer monitor will display the colors.
  3. Company reserve the right, but not the obligation, to limit the sale of our products or services to any person, geographic area or jurisdiction.
  4. Company may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of products or services we offer.
  5. All product or product price descriptions are subject to change at any time without notice, in our sole discretion.
  6. Company reserve the right to discontinue any product at any time. Any offer of products or services made on this site is void where prohibited.
  7. Company do not guarantee that the quality of any product, service, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Article 3. Accuracy of Billing and Account Information

  1. Company reserve the right to reject your order. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under orders that use the same customer account, the same credit card, and/or the same billing and/or shipping address. If we make changes to an order or cancel an order, we may attempt to notify you by contacting you by email and/or billing address/phone number provided at the time the order was made.
  2. Company reserves the right to restrict or prohibit any order that appears to be placed by a dealer, reseller, or agent, in our sole discretion. You agree to provide current, complete and accurate purchase and account information for all purchases made by us.
  3. You agree to promptly update your account information and other information, such as your email address, credit card number, expiration date, etc., so that we can complete your transaction and contact you as necessary. For more information, please see our Return Policy.

Article 4. User comments, feedback and other contributions

  1. If, at our request, you submit certain submissions (e.g., contest entries) or submit creative ideas, suggestions, proposals, plans, or other materials online, by email, mail, or otherwise without a request from us (collectively, "Comments"), you You agree that we may edit, copy, publish, distribute, translate, and otherwise use any comments you forward to us at any time and in any medium, without restriction.
  2. Company shall (1) have no obligation to keep any comments confidential, (2) have no obligation to pay for any comments, and (3) have no obligation to respond to any comments. We may, but are not obligated to, monitor, edit or remove any content that we, in our sole discretion, deem to be illegal, offensive, threatening, defamatory, libelous, pornographic, obscene or otherwise objectionable.
  3. You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, moral rights, or any other personal or proprietary rights. You further agree that your comments will not contain any defamatory or other unlawful, abusive, or obscene material or contain any computer viruses or other malware that may in any way affect the operation of the Services or related websites, and You may not use a false email address. You may not use a false email address, impersonate anyone other than yourself, or otherwise mislead us or any third party as to the origin of your comments, and you are solely responsible for the comments you make and their accuracy.
  4. Company takes no responsibility and assumes no liability for any comments posted by you or any third party.

Article 5. Errors and Inaccuracies

  1. The Company's site and services may contain information, including typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions and reserve the right to change or update the information or cancel your order at any time (including after you submit your order) without prior notice if any information on the Service or related website is inaccurate.
  2. The Company is under no obligation to update, correct or clarify any information within the Service, except as required by law.

Product Warranty

Article 1. Overview

Unless otherwise agreed, these terms and conditions apply regardless of where you purchase the products from. Please use the product after you have agreed to our product warranty in advance.

Article 2. Scope of application

  1. If this product breaks down or is damaged during the warranty period despite your appropriate use of it in accordance with this document and its online manual, we will repair or replace such product free of charge or accept its return to us in exchange for refund of the purchase money to you.
  2. Please note in advance that any information such as the settings of this product may be deleted due to its repair or replacement.
  3. If you wish to receive our warranty service, we kindly ask you to contact our product support section and send to us this product together with a document certifying your purchase after confirming the designated procedures and addressee.

Article 3. Warranty Period

  1. We warrant that this product is free from any defects in material, manufacturing or workmanship for 1 year from its purchase date.
  2. For any replaced product, its warranty period is the remaining warranty period of its original product before such replacement or 90 days, whichever is longer.

Article 4. Exclusion

  1. In any of the following cases, our warranty does not apply to this product.
    1. Damage in its appearance such as flaw or scratch;
    2. Degradation of consumables such as battery;
    3. Breakdown or damage caused by any impact, accident or fall during transportation or storage after your purchase of this product.
    4. Breakdown caused by any rough handing or use of powerful cleaner, etc.;
    5. Cracking or damage due to excessive torque;
    6. Breakdown or damage caused by any external factor such as fire, earthquake, strong wind, flood, lightning strike, other natural disaster, pollution or abnormal voltage;
    7. Purchase of this product from any store other than our authorized dealer, or application for our warranty service made by any person other than its original purchaser; or
    8. Damage or lost profits due to any use of this product.

Article 5. 30 day return policy

We pride ourselves on customer satisfaction. You may return any item purchased from this web site for any reason within the first thirty (30) days from the date of delivery.

  1. How to use
    1. Please be sure to contact us before returning your item. If you would like to contact us to return your item, please click here.
    2. We will reply and inform the shipping address. Please ship the unit to the address.
    3. We will process your refund as soon as we receive confirmation of the returned goods. You are responsible for the risk of loss or damage to the goods in the process of returning them to us. We recommend that you take out insurance on your return.
  2. Conditions of adaptation
    1. Returned merchandise must be sent back in its original packaging and returned in the same condition as sold, including all packaging, parts, accessories, manuals, and documentation(without stickers). Incomplete returns may be subject to additional charges or partial refunds.
    2. We cannot provide return packaging, so we recommend keeping original packaging for the duration of the return period.
    3. The returned item must be repackaged properly to avoid damage during shipping.
    4. If you were charged sales tax in your country, any sales tax paid will be refunded.
    5. For international orders, any duties, or customs fees paid are non-refundable.
    6. Your order will be refunded to the original payment type used.
    7. Purchases with coupons are non-refundable.
    8. Cycle gurd service must be cancelled by the customer when return the unit.
    9. AlterLock cannot accept returns of products purchased through a reseller. Please contact the original seller to return items purchased through them.
    10. The customer is responsible for return shipping costs and original shipping costs will not be refunded.
    11. If you feel your product is defective, please submitasupport request.

Return, Exchange and Cancellation Policy

Article 1. Return and Exchange

  1. If you need to return an item, we will accept returns for any reason within 30 days from the date of receipt. For more information, please see our30 day return policy. Exchanges will only be accepted in the following cases
    1. The shipped item(s) do not match the item(s) you ordered
    2. Defective goods shipped
    3. Damaged goods shipped
  2. We will not accept returns of this product in the following cases However, this product will be repaired, replaced, or returned free of charge if the product is broken or damaged under proper use during the warranty period. Please see the product warrantyfor details.
    1. After 30 days of delivery
    2. If you do not hear from us within 30 days of receiving the item
  3. The procedure for returning or exchanging a product is as follows.
    1. Please refer to this page to find out if there is a problem with the product.
    2. Please contact us within 30 days of receiving the product via this page.
    3. Please pack the product in the same way you received it and send it to the specified address. We cannot refund shipping charges for unused or unopened products. We will only refund the shipping costs if the reason for returning the product is due to us (e.g., misdelivery, initial defect, or damage).
    4. We will let you know if your refund has been approved once we have received and inspected your return. If approved, you will be refunded with your original payment method. Please note that it may take some time for your bank or credit card company to process your refund and provide you with a refund.

Article 2. Cancellation

  1. We do not accept cancellations after an order except in the following cases
    1. If you contact us for cancellation through "Contact Us" before we send you a shipping confirmation email.
    2. In the event that we are unable to ship your order after the date of shipment, even though you have pre-ordered it.