Device reconnection issues / Unstable connection (Android)

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Device reconnection issues / Unstable connection (Android)

Please try the following steps.

Restarting AlterLock Device
Hold the button on AlterLock device for more than 10 seconds to restart it.
The restart completes in a few seconds, but it may take about 20 seconds for the mobile phone to discover and reconnect to the device.

Re-registering AlterLock Device
Occasionally, updates to the mobile phone OS can cause pairing information to be lost or reconnection issues to arise.
In such cases, re-register the device.

  1. From the app’s Device Settings, select either Release or Force Release.
  2. If AlterLock is listed in the Bluetooth settings on the mobile phone OS, delete it.
  3. Register the device through the app.

If the issue persists, there may be a problem with the mobile phone’s settings or condition.
Please follow the steps below to check.

*The availability of settings or their nomenclature may vary depending on the Android model and OS version.

  • Turn the OS’s Bluetooth settings off and then on again.
  • If AlterLock app has been manually terminated, launch the app.

Disabling Power Saving Features
Android has various power-saving features and unique apps that may stop AlterLock app or Bluetooth connection.
To check if power-saving features or apps such as Battery Saver, Power Saving Mode, Stamina Mode, Adaptive Battery are affecting it, try disabling them once. If you wish to use power-saving features, please exclude AlterLock app.

Checking Battery Optimization

  1. Go to the Settings app, select [Apps] or [Apps and notifications], See [All apps], and select [AlterLock].
  2. In [Battery] or [Battery optimization], set to [Don’t optimize] or [Unlimited].

Checking Location Settings

  1. Go to the Settings app, ensure that [Location] is turned on.
  2. In the Settings app, select [Location service] > [Location accuracy], make sure [High accuracy] is selected.

Checking Background Usage Restrictions

  1. Go to the Settings app, select [Apps] or [Apps & notifications], See [All apps], and select [AlterLock].
  2. In [Battery] or [Battery optimization], enable the item such as [Allow background execution].

For Android 10 and Later

  1. Go to the Settings app, select [Apps] or [Apps & notifications], See [All apps], and select [AlterLock].
  2. In Permissions, Location, select Allow all the time.

If the Android Bluetooth system becomes unstable, the following measures have been reported to resolve the issue.

  1. Go to the Settings app, select [Apps] or [Apps & notifications], See [All apps].
  2. Tap the three dots in the upper right corner, then Show system apps.
  3. Tap [Bluetooth] or [Bluetooth share].
  4. Tap [Storage and cache], then [Clear storage].