FAQ – App
Perform the following steps on your old phone before and after changing to a new phone.
On the old phone:
1. Release AlterLock device through the app.
2. For iPhone, remove the pairing information from the OS Bluetooth settings.
*Even if you cannot unpair through the app, please remove from the OS Bluetooth settings to prevent malfunction.
*If you do not have the old phone, use the new phone to forcibly release AlterLock device through the app.
On the new phone:
1. Install the app and log in.
2. Register AlterLock device.
If Gen3 device has been forcibly released, please perform factory reset before registering it with a new phone.
You can use up to three devices with a single service agreement.
It is also possible to use devices from multiple generations simultaneously.
Due to Bluetooth communication stability, using more than three devices is not supported.
Multiple devices registration method
1. On the app’s main screen, swipe horizontally on the photo area to register additional bikes, etc.
2. Register each new device that you have added.
Please use only one AlterLock device per mobile phone.
If you wish to use the device with another phone, please unpair and reregister the device with the new phone.
The battery consumption of smartphones due to app usage, including Bluetooth, is less than 1% per hour for most models.
*The actual battery consumption may vary depending on the OS, model, and usage of the mobile phone.