Contact Us

For technical or warranty questions, please check ChatBot or FAQ page.
For any other questions, please contact us using the contact form.
Note that we may take time to respond depending on the content of your inquiry.
If you don't receive an email after a few minutes, please check that your email address is correct and that it is not in your spam folder.

Cookie policy overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Performance

This cookie is used to collect data about how site visitors use our website. It is used to understand and analyze key performance indicators of the website and helps us provide a better user experience to our visitors.

Cookie	Duration	Description
YSC	session	This cookie is set by Youtube and is used to track the number of times the embedded video is played.

Analytics

These cookies are used to help us understand how visitors use our website. These cookies help us to provide indicative information such as number of visitors, bounce rate, traffic sources, etc.

Cookie	Duration	Description
_ga	2 years	This cookie is set by Google Analytics. This cookie is used to calculate visitor, session and campaign data for analytics reports on the site and to understand how the site is used. This cookie stores the information anonymously and assigns a randomly generated number to identify unique visitors.
_gat_UA-117512975-1	1 minute	This cookie is used by Google to control the request rate.
_gid	1 day	This cookie is set by Google Analytics. This cookie is used to store information about how visitors use the website and to compile analytical reports on how the website is performing. The data collected includes the number of visitors, the origin of the visit and the pages visited in anonymous form.

These cookies are used to provide relevant advertising and marketing campaigns to visitors. These cookies track visitors across websites and collect information to provide customized advertising.

Cookie	Duration	Description
fr	3 months	This cookie is set by Facebook in order to show users relevant advertising and to measure and improve advertising. This cookie also tracks user behaviour on the web on sites with the Facebook Pixel or Facebook Social Plugin.
IDE	1 year 24 days	It is used by Google DoubleClick to store information about how users used the website and other advertising prior to visiting the website. This is used to present the user with relevant advertising according to their profile.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of this cookie is to determine whether the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	This cookie is set by Youtube. It is used to track information about YouTube videos embedded on the website.

Necessary

This cookie is necessary for the proper functioning of our website. It is anonymous and maintains the basic functionality and security features of the website. This cookie does not store any personally identifiable information.

Cookie	Duration	Description
_GRECAPTCHA	5 months 27 days	This cookie is used by Google. reCAPTCHA sets a cookie (_GRECAPTCHA) in addition to the standard Google cookie, which is necessary for risk analysis.
_wpfuuid	11 years	This cookie is used by the WordPress plugin WPForms. It assigns a unique ID to every user and allows us to recognise visitors when they revisit. It is also used for several other additional functions. The unique ID is a random number that does not contain any user information and is stored in a cookie in the user's browser. This cookie does not contain or represent any personal information or entry details.
ApplicationGatewayAffinity	session	This cookie is used by Azure Apps to keep the user's session on the same server.
ApplicationGatewayAffinityCORS	session	This cookie is used by Application Gateway in addition to ApplicationGatewayAffinity to maintain the session on cross-origin requests.
ARRAffinity	1 year	This cookie is set by websites running on the Windows Azure cloud platform. It is used to distribute traffic to the website on multiple servers in order to optimise response times.
viewed_cookie_policy	1 year	This cookie is used by the GDPR Cookie Consent plugin. It is used to store whether the user has consented to the use of the cookie and does not contain any personal data.

Functional

This cookie remembers the choices you have previously made within our website and provides more customized features to site visitors. It helps us perform certain functions, such as sharing website content on social media platforms, collecting feedback, and other third party functions.

Cookie	Duration	Description
jp_chatplus_ctoken	20 years	This cookie is used by ChatPlus to manage visitor information. It records the unique ID of the visitor.
jp_chatplus_vtoken	20 years	This cookie is used by ChatPlus to manage visitor information. It records the unique ID of the visitor.
lang	1 year	This cookie is used to save the user's language preferences and to provide content in the saved language the next time the user visits the website.