FAQ – Pre-Purchase
Device installation
The device can be attached to most sport bikes using the bottle cage base.
To keep the device inconspicuous, it is advised to mount it with the bottle cage.
If there is no bottle cage base, consider using a commercially available bottle cage adapter..
Notes
*If the bike has a unique frame shape, installation may not be possible.
*If the frame size is small, the bottle on the downtube and seat tube may contact each other. Consider using a bottle cage adapter from another manufacturer.
*Some bottle cages may interfere with the device. Be careful not to apply excessive force to the device during installation.
AlterLock device is designed for attachment using a bicycle’s bottle cage base, but with creative mounting methods, it can also be utilized for other vehicles.
Many users employ AlterLock on motorcycles and cars.
For motorcycles, it is assumed that the device will be stored in areas like under the locked seat, away from high temperatures.
The same applies to cars; avoid storing it in areas that become hot due to direct sunlight.
When stored inside a vehicle, the deterrent effect of the alarm sound may be reduced, but you can choose to use only the tracking feature with the alarm sound turned off.
AlterLock device includes a security bolt and mounting tool, making it difficult to remove with standard tools.
If removal is attempted while it is locked, motion will be detected and an alert sent to the mobile phone.
Installation is not limited to the downtube.
To improve signal reception, avoid mounting it near or on large metal surfaces or areas covered with metal.
AlterLock does not function as a physical key.
To enhance security, it is recommended to use it alongside a lock such as a wire lock.
Device specifications
One service agreement allows for the use of up to three devices.
If you already have an existing service agreement, there is no need for additional contracts or changes to the agreement.
For detailed specifications of the device, please check the page.
AlterLock Gen3
The device is globally uniform. It can be used in the following countries:
Japan, Australia, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Latvia, Luxembourg, Netherlands, Norway, Romania, Slovakia, Slovenia, Spain, Sweden, United States.
AlterLock Gen2
There are two versions of the device: one for use exclusively in Japan, and the European version for use in Europe.
The European version can be used in Belgium, Croatia, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Portugal, Spain, Netherlands, Austria, and the United Kingdom.
AlterLock Gen1
Available for use within Japan only.
The use of AlterLock device requires a mobile phone with an internet connection (Android 8 or higher, or iOS 15 or higher) and a dedicated app and service agreement.
The type of alarm sound, on/off, duration, and the number of times it rings can be finely adjusted.
Detection sensitivity can also be adjusted in three levels.
Shock resistance
The device is designed to withstand the vibrations of riding a bike. However, please do not subject AlterLock device body to direct, strong impacts.
Waterproof and dustproof
This product is waterproof and dustproof to IP66, allowing use in the rain. However, do not drop it in water or charge it while wet.
Also, make sure to attach the included cap and cover to prevent mud and sweat from entering the USB connector.
Others
Bluetooth trackers are intended for loss prevention, transmitting location information when the mobile phone is nearby.
However, they are not suitable for tracking moving bikes, for example.
AlterLock is equipped with a standalone communication function and supports GPS and Wi-Fi positioning, allowing for tracking anywhere.
To use AlterLock app, user registration (free) is necessary.
User Registration Method
Install the app and proceed with “Create New Account”.
Once you have registered, a confirmation email will be sent to the registered email address.
Open the email and select “Complete User Registration”.
For service agreement and usage fees, please check this page.
The warranty period for AlterLock device is one year from the date of purchase.
AlterLock device comes with security bolts and an installation tool.
Security bolts and tools are not sold separately.