Contact Us

If you have any questions or need help, please fill out the form below.

User support is available in Japanese and English.
For technical or warranty questions, please check FAQ page.

Known Issues with Gen3 Device

We have addressed the following issues in firmware version 1.0.5.
If you have not yet updated, please proceed with a firmware update.

  • Fixed an issue where the device would occasionally stop operating.

Although we have conducted over 1,000 hours of testing, if you still experience any problems, please contact us using the form below.
If the device stops and cannot reconnect, try pressing and holding the button on the device for 3 seconds to power it on, or for about 15 seconds to reboot.

We are aware of an issue affecting some Android models where Bluetooth pairing may occasionally disconnect. If you see “Device Unregistered,” you can restore pairing by tapping the refresh button at the top right of the app.

Step 1 of 3
If you use a device, enter your app-registered email.

Outside of business hours (weekdays from 10:00 to 18:00 Japan time, excluding Saturdays, Sundays, and holidays), replies will be made sequentially on or after the next business day.
Note that we may take time to respond depending on the content of your inquiry.

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