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We support you from pre-purchase questions to problems during use.

Most of your problems can be solved by either…


Important Notice

  • If there are problems with Bluetooth reconnection etc., update to the latest firmware version and use.
  • When updating the firmware, be sure to do so while the USB power is being supplied.
  • We are continuously improving the app, so please use the latest version of the app.

If you are using AlterLock device for the first time, please refer to the user manual.


Pre-purchase questions

Orders, Shipping and Cancellations

Service agreement, user registration and login

About the App

About the device

Failures and Product Warranty

Other questions

Contact us