Frequently Asked Questions
For detailed instructions on how to use your device, see the Setup Guide.
Below is not the problem?
- AlterLock device cannot be registered (pairing)
- Suddenly i can no longer connect to alterlock devices
- Iphone does not work to register or re-register alterlock devices
- AutoGuard will unintentionally disconnect (Android)
- "Location does not exist"
- I lost my authorization code.
- How do I pay for cycle guard services?
If you can't find the information you want, please contact us using the form below.
If you would like to handle it, please contact us from this page.