News

We are pleased to announce that, in conjunction with the release of AlterLock Gen3 and in order to accommodate enhancements to our services, we will be updating our Terms of Service and Privacy Policy effective June 1, 2024.Please be assured that there will be no new actions or changes in how you use our service

Thank you for using AlterLock.Starting with the next version update scheduled in May 2024, the AlterLock application for iOS will no longer support iOS version 14 and below. OS versions that will no longer be supported iOS 11 to 14 You will still be able to use the current application after the end of support,

Thank you for using AlterLock.Starting with the next version update scheduled in May 2024, the AlterLock application for Android will no longer support Android OS version 7 and below. OS versions that will no longer be supported Android 5 to 7 You will still be able to use the current application after the end of

In line with enhancements to AlterLock’s functionality for acquiring location data, the Privacy Policy has been revised effective 1 June 2023. Revised contents Article 1.3.Location information on the smartphone side will be newly added as data to be collected when using the AlterLock device. With the planned future update of the application, the location of

Support holidays User support will be closed during the following period. Wednesday 3 May – Sunday 7 May 2023 * JST. Enquiries will still be accepted during the holiday period, but we will respond to them in due course from 8 May (Mon) onwards. Thank you for your understanding and cooperation. Shipping schedule. The shipping